Well, they aren't obliged to offer you the day ticket unless you ask for it, but if you ask for it they should sell it to you - as indeed, if you asked for any ticket, they should sell it to you, even a ticket from Penzance to St Austell if you were in Scotland for example!
Of course if the rover doesn't automatically show up in the TIS when the journey is entered does the clerk have to search through all the rovers or memorise them all in their head? :P
Actually yes, that is a mistake on my part - oops! I assumed if you said 'return' to them they would have to sell you a Return ticket, but impartial retailing rules state if there is another appropriate ticket then that can be sold. Of course if the rover doesn't automatically show up in the TIS when the journey is entered does the clerk have to search through all the rovers or memorise them all in their head? :P
But the day rover should seem like an obvious choice and I wonder why the clerk didn't offer it!
If the Ticket office is in Sunderland, I think a knowlage of tickets in Tyne and Wear, is the very least one would expect.
Unless of course it was staff on cover from further afield (not necessarily Tyne & Wear) - I'm not sure what it's like in the North East but I know around here Northern booking office clerks will move around the area if need be. Further, could this not have been a simple moment's error? Even the best staff in the country are going to have a few seconds' lapse in memory at some point. These may sound like feeble excuses but just try and see it from the member of staff's viewpoint too.
That was actually an error, I started to type one thing, changed it and never deleted 'feeble'. As I said, please try and see it from the clerk's point of view, I'm sure most of them don't deliberately sell you the most expensive tickets even though you know other cheaper means for the fun of it.
Better one than the Lancashire Rover.
The day return ticket from Sunderland to Metrocentre £7.40, is MORE than the Nexus Day Rover at £6.80.
Alowing use of all the Busses, Ferries, Metro, and Local rail in Tyne and Wear.
I didn't know there was a cheaper ticket until afterwards.
But as has been said.
That's their job.
I haven't "Reprted" the Staff member, but why do some people (One expects rail employees) seem to think any form of criticism is not allowed?
Obviously in this one transaction I found a better and cheaper way of doing the journey. Thus in this case, I could be considered doing the job of the Clerk better than they did.
I don't know the ins and outs of ticketing in Tyne and Wear, but then, I'm not paid to do that.
No, Read the OP.
It's on the top of page one of this thread!!!!
1. It is a ITA not a PTE.
2. The ticket is nothing to do with Stagecoach (other than being valid on their services). It's a Nexus Day Rover.
3. The Ticket Office at Sunderland is entirely seperate to the Travel Centre.
4. Many people may not know the ins and outs of ticketing. BUT the Staff who are paid to know should.
5. What makes you think I have a railcard?
Apart from that, I'm sure you're correct.
1. Nexus is the Passenger Transport Executive. Tyne and Wear ITA is what was Tyne and Wear PTA. There is a difference between a PTE and an ITA.
2. The £6.80 ticket you mention is not a PTE product, and is advertised as a Network One Day Rover. It is publicised and promoted by Stagecoach from their Walkergate depot.
3. It is, however the publicity material from Stagecoach/Network One does not make that differentiation.
4. Yes they should. However, if you went to Newcastle Central station and asked for a Network One Day Rover, they would not be able to sell you one.
5. I don't, but it is an example of the way in which the ticketing between Newcastle and Sunderland is complex.
He'll be talking about the £6.80 ticket.
As has been said, they should be able to advise the "Customer".
It seemed perfectly clear to the clerk, who sold you the day return ticket from Sunderland to MetroCentre.
I think tomorrow I will go in a butchers shop and ask for a Bottle of beer