Rail travel voucher expiry

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Bristol Rover

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I've got a voucher which expires on Thursday, and I won't be travelling via rail before then.

Do TOCs reissue expired vouchers upon request? The firm in question is FGW.

I could book a journey I'm likely to make in a month or two, but I'd rather save it for a journey I'm certain to make.
 
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DaveNewcastle

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I've never heard of an RTV being 'renewed' to extend its period of validity. But there's nothing stopping you from using it while it is still valid to buy a ticket for a journey several weeks or months in advance.
You could be buying a ticket for somebody else if you don't intend travelling yourself in the coming months.
You can also use it towards buying a Railcard (could be a gift for a friend or relative), to buy a "Rover" or "Ranger" leisure pass or to top-up an Oyster Card.
 

Johnny Lewis

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I'd be fairly (99%) certain that the answer to this is NO. You should have had a full 12 months in which to use them that is for sure!
 

AlterEgo

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Virgin Trains will always reissue on request a travel voucher which has expired and hasn't been used. You just need to send the unused one back to them. (Obviously that's Virgin Trains-issued vouchers only!)

I would give FGW a ring and politely ask if it's possible.
 

HYPODERMIC

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Virgin Trains will always reissue on request a travel voucher which has expired and hasn't been used. You just need to send the unused one back to them. (Obviously that's Virgin Trains-issued vouchers only!)
Blimey, what's the catch!? That seems unusually egalitarian of a business, considering that the voucher has expired, and so they're under no obligation whatsoever to provide a new one.

Not complaining, though!
 

Bristol Rover

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Rang them up.

They said that if the voucher was issued for compensation, they'd renew it (albeit only on a one-off basis - i.e. you only get to do this once). If it's a goodwill gesture, then no renewal.

I couldn't remember which it was, but they looked it up and it was a goodwill voucher, so I've booked a journey for mid-June.
 
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