Hi,
Apologies if this has been reported elsewhere..
The Railway Switchboard: 0870 000 5151 has now closed down, meaning that apart from NRE there is no longer one number people can call for the industry / be put through to wherever requested etc.
Likewise if you're a member of staff, you'll no longer be able to dial 100 and ask to be put through to xyz station...
I personally think this is a backward step. If one of my team wants to arrange some assistance or a taxi at a station operated by another TOC, no longer will they be able to go straight to that station (via the switchboard) instead they will have to ring the TOC Control, get the number from them and then ring it = more and unnecessary calls to TOC controls and delayed Customer Service Response.
Apologies if this has been reported elsewhere..
The Railway Switchboard: 0870 000 5151 has now closed down, meaning that apart from NRE there is no longer one number people can call for the industry / be put through to wherever requested etc.
Likewise if you're a member of staff, you'll no longer be able to dial 100 and ask to be put through to xyz station...
I personally think this is a backward step. If one of my team wants to arrange some assistance or a taxi at a station operated by another TOC, no longer will they be able to go straight to that station (via the switchboard) instead they will have to ring the TOC Control, get the number from them and then ring it = more and unnecessary calls to TOC controls and delayed Customer Service Response.