RATP Paris (Metro)

Discussion in 'Disputes & Prosecutions' started by ChiefPlanner, 10 Jun 2019.

  1. AlterEgo

    AlterEgo Veteran Member

    Messages:
    11,678
    Joined:
    30 Dec 2008
    Location:
    Milton Keynes
    Bonkers!

    France is a modern Western democracy which enshrines the rights of individual citizens, so I've no idea why you think this.
     
  2. reb0118

    reb0118 Established Member Fares Advisor

    Messages:
    2,786
    Joined:
    28 Jan 2010
    Location:
    Bo'ness, West Lothian
    "In France, article 9 of the Declaration of the Rights of Man and of the Citizen 1789, which has force as constitutional law, begins: "Any man being presumed innocent until he has been declared guilty ...". The Code of Criminal Procedure states in its preliminary article that "any person suspected or prosecuted is presumed innocent for as long as their guilt has not been established"[14] and the jurors' oath repeats this assertion (article 304).[29] However, there exists a popular misconception that under French law, the accused is presumed guilty until proven innocent."

    I've pinched this from the relevant wiki article.
     
  3. najaB

    najaB Veteran Member

    Messages:
    19,569
    Joined:
    28 Aug 2011
    Location:
    Scotland
    I was answering the poster who said:
    in reply to me saying
    So I think we are saying the same thing!
     
  4. WesternLancer

    WesternLancer Member

    Messages:
    435
    Joined:
    12 Apr 2019
    I'd certainly complain in writing to RATP HQ - even if only to cost them the time of dealing with the correspondence!
     
  5. ChiefPlanner

    ChiefPlanner Established Member

    Messages:
    5,201
    Joined:
    6 Sep 2011
    Location:
    Herts
    I think I said we will turn a Cymric as opposed to a Gallic disdain. Whilst telling everyone I can think of what a great customer led outfit it is - in the time of typing this I suspect about a 100 people have jumped the barriers.


    In any case , any "complaint" will end up in a "Poubelle"
     
  6. LNW-GW Joint

    LNW-GW Joint Veteran Member

    Messages:
    12,945
    Joined:
    22 Feb 2011
    Location:
    Mold, Clwyd
    I had a bit of a similar situation in NL last week when I didn't check in my OV Chipcard, which I had just bought, before boarding a train from Den Haag to Schiphol.
    This was a combination of overloaded bags (no hands), forgetting initially and not having time to go back to the reader (not a barrier) before we set off.
    On the train the NS conductor got quite cross and said "rules are rules", and I was anticipating a fine or something, but he did not fine me or cancel the ticket.
    He said I would have trouble exiting at Schiphol (without offering any solution).
    But in fact there were no barriers at Schiphol so I just walked out (checking my ticket in the reader on the way).
    I sort of took the view that as I had paid the fare (a not inconsequential €9.90) and was exiting the country, I was in the right.
    It rather soured the end of a long trip through Europe with no ticketing issues at all, with the railways (not NS) earning €120 or so from me.
    Maybe next time I'll try harder...
     
  7. ChiefPlanner

    ChiefPlanner Established Member

    Messages:
    5,201
    Joined:
    6 Sep 2011
    Location:
    Herts
    I have to say - DB and NS staff are generally "pragmatic" - we had tickets for the local S-Bahn in Dresden a couple of years ago , and the conductor was fine when we explained we had clawed on at the last minute and had forgotten to validate the single ticket. (and had not realised one had to stamp the thing being a local train) - being polite , contrite and apologetic certainly helped.
     
  8. ThisIsSurbiton

    ThisIsSurbiton Member

    Messages:
    63
    Joined:
    16 Aug 2017
    I found that - when I managed to change my 'Sparpreis' reservation to a train it wasn't valid on! I have no idea why the option is in the app, but it was all resolved amicably. Another time when I didn't have the same card I bought the fare with (no longer a requiement) and the contact centre told me I'd have to buy it again, staff on the train were very reasonable. I've had less success with ticket checks on local trains - Frankfurt S-Bahn can be intolerant of errors and Munich was positively paramilitary.

    In my experience RATP are more customer-focused than you might expect given the amount of dodging - they know it's going to be the locals doing that. I think it's worth the OP contacting them at https://www.ratp.fr/en/aide-contact (usual problem: if you can find the place to ask a human a question that isn't listed) and after giving them a chance to reply, there's the Mediator at https://www.ratp.fr/mediateur/en.
     

Share This Page