redspottedhanky charging twice

[Edwrad Murray]

I have recently been charged twice for return tickets to London for my wife and myself though the Reference Number was the same. I believe others have had the same problem. We were sent four lots of return tickets. Redspottedhanky are refusing to reimburse the money because the tickets left unused and returned to them at our cost (registered post) were not in number sequence as the ticket collector took non-sequential tickets when we proffered all of them to him.

I believe others have had the same problem with redspottedhanky doubling up on charges?

 

[theblackwatch]

How did you pay for the tickets? If it was by Credit Card, it may be worth getting in touch with your card issuer.

 

[bb21]

Redspottedhanky are refusing to reimburse the money because the tickets left unused and returned to them at our cost (registered post) were not in number sequence as the ticket collector took non-sequential tickets when we proffered all of them to him.

By that, do you mean the guard stamped differently numbered coupons on the outward portion and the return portion?

Did you not try and get in touch with them when you first received the tickets?

 

[island]

Were they advance tickets?
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Were they advance tickets?

 

[34D]

How many email confirmations were you sent?

 

[yorkie]

Thetrainline charged me twice (I think it was when I was using the Scotrail website, when you could get tickets for half price on one of their promotions) and refused to refund me unless I jumped through various hoops. So I just contacted my bank, and I had the money back very promptly indeed.

Thetrainline appear to have anti-customer policies which Basil Fawlty would be proud of, but I thought RSH were a bit better than that!

 

[IanXC]

How many email confirmations were you sent?

And how many transactions are there on your bank account/credit card statement?

 

[craigwilson]

And how many transactions are there on your bank account/credit card statement?

Even more specifically, how many complete transactions are there? By that, I mean listed in your statement, rather than just affecting the available balance?

I ask as I've had Virgin, in the past, charge me (apparently) twice for two lots of tickets bought in the same transaction, accoring to the change in my available balance. On inquiring with the bank, there were three transactions; one for the total amount, and two for each individual set of tickets. The charge for the total amount turned out to be a "pre-authorisation" type charge which dropped off my account after 3-4 days.

As a protest at Virgin earning interest on my money for three days, I decided to use Southeastern's site (WebTIS-powered of course) from then on, and have had no such problem since.
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Although of course RSH is WebTIS-engined, isn't it?

 

[island]

For the record, the merchant does not actually receive money on a preauthorization, so Virgin was not earning interest.

It does show up an oddity of trainline-powered sites as when you buy multiple journeys in a single transaction they bill them as separate transactions and therefore may not match the preauthorization, causing the total amount of the transaction to be held for a few days after the separate transactions post. Some banks (principally RBS and its subsidiaries I am told) show preauthorizations on online banking as though they were real transactions, which doesn't help a lot.