refund of duplicate season ticket or changeover

Discussion in 'Fares Advice & Policy' started by patelat, 10 Apr 2015.

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  1. patelat

    patelat New Member

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    10 Apr 2015
    I have a duplicate season ticket from Leicester to Birmingham due to loosing the original and now looking to get a refund, however it would seem that as this is a duplicate season ticket I won't be able to do this, is this correct?

    What are my options?
    Could I do a changeover for a different route? For example leicester nottingham?
     
  2. hairyhandedfool

    hairyhandedfool Established Member

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    You cannot get a refund on a Duplicate Season. As a general rule, this includes for Changeovers.

    A Duplicate that goes through a Changeover has the 'refund value' used for additional days of validity as far as can be given.
     
  3. Haywain

    Haywain Established Member

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    Up to a maximum of 12 months from the date of the changeover, if I remember correctly. Any value beyond that is lost.
     
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