gray1404
Established Member
I am trying to refund a ticket booked with TPE.
I notice there is a refund form on their website. It doesn't let enter more then one leg, only the first one. I have 2 Advance singles booked to make up a return. The return leg has been cancelled in advance so not travelling (don't want to anyway due to Covid 19). The outward leg still ran, although was cancelled short. How do I get around the fact I can't enter both legs?
As I've collected the ticket I need to post them back. I don't have a printer to be able to print their refund form off. Is there any way I can send the tickets back for refund without the need for a printer?
On the refund page (before you click submit, which I assume generates a PDF) it says the tickets should be sent back to FREEPOST FIRST TRANSPENNINE EXPRESS. Can I check this is the right address for online ticket refunds and not that for Customer Relations. Last time I sent a ticket back to TPE I seem to remember the address being FREEPOST TPE REFUNDS or FREEPOST TPE CUSTOMER SUPPORT
I notice there is a refund form on their website. It doesn't let enter more then one leg, only the first one. I have 2 Advance singles booked to make up a return. The return leg has been cancelled in advance so not travelling (don't want to anyway due to Covid 19). The outward leg still ran, although was cancelled short. How do I get around the fact I can't enter both legs?
As I've collected the ticket I need to post them back. I don't have a printer to be able to print their refund form off. Is there any way I can send the tickets back for refund without the need for a printer?
On the refund page (before you click submit, which I assume generates a PDF) it says the tickets should be sent back to FREEPOST FIRST TRANSPENNINE EXPRESS. Can I check this is the right address for online ticket refunds and not that for Customer Relations. Last time I sent a ticket back to TPE I seem to remember the address being FREEPOST TPE REFUNDS or FREEPOST TPE CUSTOMER SUPPORT