I was planning to use the return part of a Kendal to Carlisle ticket yesterday, but when I found out about the derailment and closure of the line I decided not to travel.
I live in Carlisle, so a Kendal to Carlisle return ticket might seem to be an odd one to have, but it's the result of a trip to the lake district by bus a few weeks ago, which I ended at Kendal, and I got the train home from there. I bought a return ticket so I could make a similar trip, but in reverse, at a later date.
The National Rail website says this: "If your train is cancelled or delayed and you choose not to travel, you are entitled to a full refund."
Could I still do that even if I've already used the outbound ticket?
Can I claim using the delay repay system instead?
The websites to make a claim ask which train you were on and how long you were delayed. I can't answer these questions as I didn't make the journey.
If I can claim, it would be with Transpennine or Virgin. Which of those companies would be the best to claim from?
I live in Carlisle, so a Kendal to Carlisle return ticket might seem to be an odd one to have, but it's the result of a trip to the lake district by bus a few weeks ago, which I ended at Kendal, and I got the train home from there. I bought a return ticket so I could make a similar trip, but in reverse, at a later date.
The National Rail website says this: "If your train is cancelled or delayed and you choose not to travel, you are entitled to a full refund."
Could I still do that even if I've already used the outbound ticket?
Can I claim using the delay repay system instead?
The websites to make a claim ask which train you were on and how long you were delayed. I can't answer these questions as I didn't make the journey.
If I can claim, it would be with Transpennine or Virgin. Which of those companies would be the best to claim from?