refund virgin

Discussion in 'Fares Advice & Policy' started by tommy67, 16 Nov 2011.

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  1. tommy67

    tommy67 Member

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    How long does it take to get a refund back was on 10.55 man picc - london euston on 5 nov did not get into london untill 4.15 due with overhead line down.
     
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  3. bengolding

    bengolding Member

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    I assume you mean compensation. I think Virgin aim to reply in full with rail vouchers within 28 days plus an acknowledgement of your form within a week. But with so many delays recently, I bet their mailbag is bursting at the seams and the response time may be longer. Virgin's compensation scheme is the most un-generous around compared to others such as XC. Let's hope we get Delay Repay on thw WCML next December!
     
  4. All Line Rover

    All Line Rover Established Member

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    You will get a full refund for such a long delay. Just send your tickets off along with a cover letter containing details of the delay to this address:

    Customer Relations,
    Virgin Trains,
    FREEPOST BM6613,
    Birmingham,
    B5 4BR.

    --- old post above --- --- new post below ---
    Yes, I agree. But at least Virgin pay compensation for delays outside their control (even though they don't have to), such as extreme weather and, erm, suicides. First Great Western do not normally pay out for either of these (and other) situations.

    I still await the introduction of DELAY REPAY! :D
     
    Last edited: 16 Nov 2011
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