Today I had a journey wholly booked on the XC website from Gloucester to Liverpool changing at Birmingham New Street with Advance split tickets. Train/ Ticket 1 Depart Gloucester 07.44 Arrive New St 08.45 Train/Ticket 2 Depart New St 09.04 Arrive Lime St 10.44 Unfortunately the 07.44 was cancelled with no reason given ( & so to was 08.45 ) and I decided to abort the journey by train & drive instead as I needed to be in Liverpool no later than 11am. ( I actually got there by 10.30am) Is XC obliged to refund the cost of the whole journey because the first train to Birmingingham was cancelled ? Also how do I claim for a refund ?The XC website only appears to offer a facility for delay repay. It states that for a cancelled train & a refund the same method/portal must be used as was used to purchase the tickets. In this case it was the XC website but it doesn't say how to do this ! Do I send them an email or a letter or a phone call? Or do they hope that because it seems so difficult you simply give up?