I suppose this is from the department of "all good things come to an end", but not having had any issues from Southeastern before, this morning at Kidbrooke station at around 0735 I went to the ticket window, and when the staff member came back with his cup of tea, I asked for an off-peak day return from Boundary Zone 3 to Northampton.
SET Clerk: Two problems there, one I need to see your ticket for zone 3 and two I can't sell off-peak tickets before 9:30.
Island: Here's my gold record card, and this ticket is valid from 0845 [which it is] and I can't get to Euston until then [which was true as the next train to London Bridge would arrive there at 0800 and the transfer time is 48 minutes].
Clerk: I don't know anything about that, as far as I'm concerned off-peak is after half past nine
Island: Can't you look it up on your system?
Clerk: And are you going to tell me how to do that then?
Fortunately I arrived in enough time to get the ticket at EUS.
Time to write into SET. Even taking into account the ticket was not valid yet, shouldn't the clerk have sold it anyway and marked it Restrictions Advised?
SET Clerk: Two problems there, one I need to see your ticket for zone 3 and two I can't sell off-peak tickets before 9:30.
Island: Here's my gold record card, and this ticket is valid from 0845 [which it is] and I can't get to Euston until then [which was true as the next train to London Bridge would arrive there at 0800 and the transfer time is 48 minutes].
Clerk: I don't know anything about that, as far as I'm concerned off-peak is after half past nine
Island: Can't you look it up on your system?
Clerk: And are you going to tell me how to do that then?
Fortunately I arrived in enough time to get the ticket at EUS.
Time to write into SET. Even taking into account the ticket was not valid yet, shouldn't the clerk have sold it anyway and marked it Restrictions Advised?