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Reprinting a damaged ticket

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freddie1729

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Today I was given a paper ticket day travelcard which has unfortunately stopped working the barriers. I asked at two ticket offices but they said they were unable to reprint it for me. Is there a reason for this? What if I’d got my ticket wet or something, would it be replaced then?
 
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freddie1729

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I just got trapped at an unstaffed tube station! Surely this is a good a reason as any to allow a reprint
 

Hadders

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It’s more likely to be poor programming of the barriers rather than the mag stripe ceasing to work. The mag stripe is prone to wearing out on a season ticket but not on a one day ticket. I still come across instances where barriers reject perfectly valid tickets - Waterloo NR station being an example from last Saturday.

I agree with @yorkie in that Underground policy is to leave unmanned gatelines open.
 

A Challenge

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If a gateline is unattended, it's LU policy that it must be left open.
Despite policy (and it is policy) it obviously wasn't, or else the 'responsible' member of staff was hidden away, which I gather isn't rare. I am just glad I've not had a travelcard fail on me (somehow) - at least not that I can remember! I have generally found the operation of barriers by travelcards to be very good, I can't think of an occasion off the top of my head on which it has been rejected anyway.
 

yorkie

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Where exactly was the ticket issued?

And where was the issue with the barriers?
I understood that tickets were non-transferable?
That's right, but that's a whole different subject to the one under discussion in this thread!
 

NeilWatson

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That means you can't give it to someone else to use, not that it is non-replaceable (that they can't be replaced)

Where exactly was the ticket issued?

And where was the issue with the barriers?

That's right, but that's a whole different subject to the one under discussion in this thread!

The OP stated 'I was given a ticket....' hence my comment.
 

freddie1729

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Where exactly was the ticket issued?

And where was the issue with the barriers?

That's right, but that's a whole different subject to the one under discussion in this thread!

The ticket was issued at Cambridge station (collected from a machine) and it was a zones 1-6 travelcard.

Every barrier I used didn’t work, including national rail and underground.

The OP stated 'I was given a ticket....' hence my comment.

I meant I got it from a ticket machine. No one gave it to me. Should’ve made that clearer!
 

Hadders

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It’s likely to be to do with the way the ticket has been encoded.

I had a similar issue with a Stevenage issued Travelcard about a year ago. A helpful member of this forum who worked for VTEC (as was at the tine) contacted me for more details and managed to sort it.
 

Kingsbury Jn.

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I have yet to have a Solihull to London zone 1-6 family travelcard accepted at London Waterloo NR barriers. Either printed at the TVM or by the ticket office. It's definitely the barriers!
 

freddie1729

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I have yet to have a Solihull to London zone 1-6 family travelcard accepted at London Waterloo NR barriers. Either printed at the TVM or by the ticket office. It's definitely the barriers!

I get this ticket (Cambridge to London Travelcard) all the time and it’s never been a problem.
 
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cactustwirly

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I've had this before on a Twyford to Zones 1-6 travelcard, it was bought from a TVM, I'm assuming the encoding was corrupted somehow as all other travelcards from the TVM have worked fine
 

Bensonby

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If a gateline is unattended, it's LU policy that it must be left open.

If the barriers are closed and there is no staff present you should find that a manual side gate is unlocked. I used to travel on LU with a police warrant card (since replaced with police oysters) and had to exit this way a few times.
 

freddie1729

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If a gateline is unattended, it's LU policy that it must be left open.

I've had a response from TfL regarding this:

I'm sorry that there was nobody manning the gateline and your ticket was not operating the gates. I've spoken to a Duty Manager at the station. He has advised me that the gates are normally staffed and if they are not the manual gate should be left open. He will ensure all staff are aware of this. You should not therefore have this problem again but just in case there is a Help Point positioned at the gateline that allows you to speak to a member of staff in the office.

I've now asked if there is a policy on what should be done. And also pointed out that someone might get stuck in gates (happened to me before with luggage - yes I should've used the wide gate!) and might need freeing.
 

freddie1729

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And a quick response:

Thank you for your email of 7 June in response to mine of the same date.

I will pass on your comments to the local Area Manager.

We do not have one policy for all stations. Some stations have an office nearby, where the gateline is visible, so they can respond to any issues while others do not. Generally though the manual gate should be left open if the gateline is unstaffed. We would not normally open all the gates unless it is a very busy station and very busy stations do not have unmanned gatelines.
 
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