agbrs_Jack
Member
At what point does a TOC have to book a hotel for you due to disruption?
Can you ask for this to happen?
An example:
In December I travelled from West Hailes to Congleton routed via Glasgow Central and Avanti West Coast to Preston. (Glasgow departure 18:00 connecting to last Manchester - Congleton service)
The OLE came down at Carstairs so Glasgow/Edinburgh to Carlisle was completely blocked.
I made the decision (based on advice from TPE's twitter team as Glasgow Ctl was chaos) to head to Edinburgh and travel with LNER to Newcastle to change for TPE to Manchester (and then an inevitable taxi from there to Congleton).
On the LNER service a fight broke out at Berwick-upon-Tweed delaying the service for 30m or so.
It looked increasingly likely I was going to miss the last Newcastle - Manchester service (which some people made but were unable to board due to overcrowding!).
I did just about manage to squeeze on (the service was delayed by the LNER service getting priority).
Northern arranged a taxi from Manchester to Congleton getting me home at 0235. (a mere 320m late).
My question is: Had I have missed the train in Newcastle, would I have been entitled to a hotel for the night and travel home the next day. Due to the delay I informed the Train Manager of the LNER service about my connection and my long distance journey and he mentioned a taxi from Newcastle.
A taxi for over 4 hours would not be pleasant at all, where is the line drawn?
Can you ask for this to happen?
An example:
In December I travelled from West Hailes to Congleton routed via Glasgow Central and Avanti West Coast to Preston. (Glasgow departure 18:00 connecting to last Manchester - Congleton service)
The OLE came down at Carstairs so Glasgow/Edinburgh to Carlisle was completely blocked.
I made the decision (based on advice from TPE's twitter team as Glasgow Ctl was chaos) to head to Edinburgh and travel with LNER to Newcastle to change for TPE to Manchester (and then an inevitable taxi from there to Congleton).
On the LNER service a fight broke out at Berwick-upon-Tweed delaying the service for 30m or so.
It looked increasingly likely I was going to miss the last Newcastle - Manchester service (which some people made but were unable to board due to overcrowding!).
I did just about manage to squeeze on (the service was delayed by the LNER service getting priority).
Northern arranged a taxi from Manchester to Congleton getting me home at 0235. (a mere 320m late).
My question is: Had I have missed the train in Newcastle, would I have been entitled to a hotel for the night and travel home the next day. Due to the delay I informed the Train Manager of the LNER service about my connection and my long distance journey and he mentioned a taxi from Newcastle.
A taxi for over 4 hours would not be pleasant at all, where is the line drawn?