Rights when using a Day Ranger Ticket

Discussion in 'Fares Advice & Policy' started by gray1404, 11 Mar 2019.

  1. gray1404

    gray1404 Established Member

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    I am making a journey for which I am using a combination of a free travel pass, cheap day return ticket and a 1 day ranger ticket. This is the cheapest way of making my return journey when I take into account time restrictions and not wanted to be tied to a specific train.

    However, as I am using a 1 day ranger ticket are you still entitled to the same entitlements under the NRCoT as other tickets? Namely:
    delay repay as normal
    the right to a fee free refund if on the day one of the trains I wish to travel on is cancelled and we decide not to travel
    if while making the journey I am delayed (thus making the rest of my journey by the time I get to my destination not practical) am I entitled to return to my point of origin and then obtain a fee free refund?
     
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  3. ForTheLoveOf

    ForTheLoveOf Established Member

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    There is no material difference between rover or ranger tickets, and other 'ordinary' point-to-point tickets. I see no reason why the rights you allude to wouldn't apply (though, in the case of delay compensation, this may not be calculated as generously on a Day Ranger as with an equivalent point-to-point ticket, due to the fact that Day Rangers are of course reusable tickets.
     
  4. marcouk2

    marcouk2 Member

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    When the second paragraph of 30.1 states
    then hopefully there's no wiggle room for a rail company to avoid giving a refund.
     
  5. gray1404

    gray1404 Established Member

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    I'll try and buy the tickets from a TOC who is more refund friendly and tends to refund returned tickets without making a fuss. Which TOC would that be though.
     
  6. richw

    richw Established Member

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    Would a day ranger be refunded on some kind of pro rata basis?
     
  7. The_Train

    The_Train Established Member

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    It's quite an interesting point as I intend to use the Cheshire Day Ranger with a RTN ticket to Crewe to get me into the Ranger area. Even though I won't be booked onto any specific trains, I will still be working to a schedule and will have a planned train to catch home (either from Manchester or Liverpool that will go via Crewe). If this train is delayed into Crewe by 30 or 60 minutes would I be entitled to the normal delay repay compensation against the Ranger?
     
  8. ForTheLoveOf

    ForTheLoveOf Established Member

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    I'm not aware of any particular retailer that sells rangers/rovers, that makes more or less difficulties than the rest with refunding them in such circumstances.

    It's no different to any other kind of ticket. It's just a question of how the value of the Ranger is apportioned. What is undoubtedly clear is that you would be entitled to a certain number of free Northern tickets, if you wished.
     
  9. The_Train

    The_Train Established Member

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    That feels like a punishment :E

    Thanks for your response though. I suppose it would be one of those things that we'd get the answer to only when we actually had to claim
     
  10. ForTheLoveOf

    ForTheLoveOf Established Member

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    Refunded, as in if you decide not to travel? If you've not used it at all, you can get a full refund (less the usual fee, if any). I don't think refunds are available where you have used part of a ticket, except for (obviously) season tickets, and where you have used the outward portion only of a return ticket. Or, of course, if there is disruption and you decide to abandon your journey and return to your origin station. If you mean (delay) compensation, that is something rather more controversial and arguable, and there are many different interpretations of what the correct compensation is.
     
  11. ainsworth74

    ainsworth74 Forum Staff Staff Member Global Moderator

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    EDIT: Sorry, I misread! Thought you were talking about compensation not refunds!

    Different TOCs seem to take different approaches. Some will base it off of whatever walk up ticket would have been valid for the journey claimed, others will pay a proportion of the face value of the ticket (in line with the usual Delay Repay percentages), still others (when dealing with multi-day rovers to be fair) will calculate a daily rate (i.e. face value divided by four in the case of a four in eight rover) and then use that for any calculations!

    I don't believe there's anything official in terms of what process they should use only that Rovers/Rangers do attract entitlement to delay compensation. How that is then calculated seems to have been left up to the TOCs to decide for themselves.
     
  12. richw

    richw Established Member

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    I meant in form of delay repay?
     
  13. ainsworth74

    ainsworth74 Forum Staff Staff Member Global Moderator

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    Oh, in that case, see the rest of my post for my answer.
     
  14. gray1404

    gray1404 Established Member

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    Thank you, in terms of a refund in the event that I decide not to travel or if disruption occurs during travel and I choose to abandon my journey, then I would indeed be entitled to that on my combination of tickets.
     

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