So, from an outsider's point of view based on what I've read on here, it seems that LNR/WMT management have, in no particular order
Introduced a totally unworkable WCML timetable last May that was obviously going to result in regular disruption
Treated their staff with such disdain as to make them unwilling to work overtime, resulting in regular cancellations
Faffed around with stock refurbs resulting in too many units out of service at once, therefore regular short formations
Conducted themselves in such a way during Union negotiations as to bring on, or at least obviate, industrial action
Consistently refused to accept any responsibility for any of their current problems, even going as far as to produce an unfeasible strike timetable so they can once more pass the buck when it is, inevitably, not fulfilled.
Provided consistently poor information to customers
Anything else...??
I'm with Bletchleyite, they need to be given the boot. Unfortunately, without a functioning government, nothing will happen short or medium term.