RTV for cash.

[mono1989]

Morning all.

I have £62.00 in RTV to use.

Is there anyway I could exchange these for cash? I don't mind heading into London to try putting it onto an oyster but not sure how to do it?

Any chance someone could help?

 

[najaB]

Morning all.

I have £62.00 in RTV to use.

Is there anyway I could exchange these for cash? I don't mind heading into London to try putting it onto an oyster but not sure how to do it?

Any chance someone could help?

When did you receive them?

 

[mono1989]

When did you receive them?

With in the last 7 days.

Any particular reason?

 

[causton]

Which TOC issued them?

 

[westv]

With in the last 7 days.

Any particular reason?

Which TOC? You should have been offered a cash alternative.

 

[najaB]

With in the last 7 days.

Any particular reason?

The reason I asked is that from a couple of months back RTVs are exchangeable for cash at the ticket offices of the TOC who issued them.

The letter that accompanied them should have explained this. I was wondering if they were some old ones that you found in a drawer.

 

[mono1989]

Which TOC? You should have been offered a cash alternative.

It was VTEC, it wasn't made clear on there website as.to the cash alternative.
--- old post above --- --- new post below ---

The reason I asked is that from a couple of months back RTVs are exchangeable for cash at the ticket offices of the TOC who issued them.

The letter that accompanied them should have explained this. I was wondering if they were some old ones that you found in a drawer.

Just rechecked the letter sent from VTEC and it doesn't state anything about cashing them in at one of their TO's

 

[najaB]

Just rechecked the letter sent from VTEC and it doesn't state anything about cashing them in at one of their TO's

Hmm. They're a bit behind the times then - the last few letters I've received (from VTWC and Scotrail) have all given the option of exchanging for cash.

Edit: Actually, I'm not 100% sure about the VTWC one.

 

[mono1989]

If I were to take an oyster card to say London bridge. Could the TO put the RTV balance on the oyster then do the cash refund there and then?

 

[najaB]

If I were to take an oyster card to say London bridge. Could the TO put the RTV balance on the oyster then do the cash refund there and then?

Personally I'd go to Kings Cross and ask the VTEC office for cash.

 

[mono1989]

I've tweeted VTEC to see if I get a response. Will let you know what they say.
--- old post above --- --- new post below ---

Personally I'd go to Kings Cross and ask the VTEC office for cash.

Just had contact from VTEC and they said the only cash exchange would be to send then back and a cheque issued.

Oh well, off to London Bridge I go.

 

[mbreckers]

Hmm. They're a bit behind the times then - the last few letters I've received (from VTWC and Scotrail) have all given the option of exchanging for cash.

Edit: Actually, I'm not 100% sure about the VTWC one.

Friend had VTWC RTV's from after the new rules came in place, no mention of exchanging them for cash on website or on letter, he only knew about this cause I told him about it.

Went with him to the Virgin Trains ticket office in Glasgow Central, told they cant do that here, gave me the email address of customer services. Helped friend write email to VTWC, posted RTV's to Customer Service address, no reply for a month then cheques arrived.

I dont think VTWC want people knowing about this

 

[najaB]

I dont think VTWC want people knowing about this

Interesting, given that they were making a big deal about automatic compensation payments.

 

[Stats]

Just had contact from VTEC and they said the only cash exchange would be to send then back and a cheque issued.

This isn't entirely correct. VTEC's passenger charter states clearly that compensation can be requested to be paid in National Rail vouchers, VTEC e-vouchers or money. The money options are to refund to the credit or debit card used to buy the tickets, BACS transfer or cheque.

 

[bb21]

Oh well, off to London Bridge I go.

London Bridge ticket office will not be able to exchange them for cash, nor do they have Oyster facilities iirc.

London Underground stopped accepting them for Oyster credits a few months ago.

I don't know whether Chiltern ticket offices will be able to put them on as Oyster credits.

 

[gray1404]

About a year ago I had the Southern ticket office at Victoria add RTV's onto my Oyster card as credit. I wonder if this is still indeed possible.

 

[najaB]

About a year ago I had the Southern ticket office at Victoria add RTV's onto my Oyster card as credit. I wonder if this is still indeed possible.

It is possible at ticket offices which still do National Rail and Oyster. Unfortunately those are becoming a rarer thing as time passes. I'm sure members from London can point you in the right direction.

 

[MrJamesBrown]

About a year ago I had the Southern ticket office at Victoria add RTV's onto my Oyster card as credit. I wonder if this is still indeed possible.

In July I was able to do this

 

[Clip]

It is possible at ticket offices which still do National Rail and Oyster. Unfortunately those are becoming a rarer thing as time passes. I'm sure members from London can point you in the right direction.

As has been said give Marylebone a try. They have some great staff there who are always willing to accommodate just about every ticket need.

 

[Adam0984]

It was VTEC, it wasn't made clear on there website as.to the cash alternative.
--- old post above --- --- new post below ---


Just rechecked the letter sent from VTEC and it doesn't state anything about cashing them in at one of their TO's

Just received delay compensation from VTEC asked for RTVs received a cheque so VTEC seem to have got on board with the cash and give it as standard

 

[westv]

The EC website delay repay form does ask how you want the refund paid.

 

[island]

It is possible at ticket offices which still do National Rail and Oyster. Unfortunately those are becoming a rarer thing as time passes. I'm sure members from London can point you in the right direction.

I wouldn't call 100+ stations "rare".

 

[najaB]

I wouldn't call 100+ stations "rare".

I did say 'rarer' as opposed to 'rare' I'm not London based but I have read several times on the forum "Oh, they don't do that any more" with reference to certain offices putting RTVs onto Oyster, and also that TfL are closing ticket offices, so may have gotten the wrong end of the stick.

 

[island]

TfL is not closing any ticket offices. It is in fact opening a couple of additional ones.

 

[najaB]

TfL is not closing any ticket offices. It is in fact opening a couple of additional ones.

TfL rail aren't but LU definitely are.