"A NIGHTMARE breakdown left rail passengers stranded in “freezing” conditions for eight hours in the middle of the night - “without food, blankets or heating”.
ScotRail has apologised after its 3.08pm Glasgow-Inverness service broke down near Carrbridge on Friday - and didn’t limp into the Highland capital until around 2am, more than seven-and-a-half hours late.
Angry Highlander Mike Grady branded the situation “a disgrace” after passengers were left with no food or heat in the middle of winter.
Speaking on behalf of a passenger he was meant to pick up from Inverness, but who was stuck on the train, he branded the incident a “total shambles”, adding: “The train was marooned outside Carrbridge in freezing conditions [from] 6.30pm. Beyond belief that in this pandemic passengers were trapped 15 miles from a city without food, blankets or any heating.
“Scotrail should be stripped of this franchise, [they’re] not fit to run a rail service and you could not even call Inverness station and speak to a human and the arrivals board showed nothing - a disgrace.”
Apologising for the epic delay, ScotRail explained that the fault was caused by a loss of power on the train between Aviemore and Inverness, which was the result of a fault between two carriages."