Season ticket and e-ticket split ticket journey

Discussion in 'Fares Advice & Policy' started by Fiyero, 13 Aug 2019.

  1. Fiyero

    Fiyero Member

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    I got a rough time on my last split ticket journey even though I was in the right so want to check my next one.

    I have an Eastleigh - Winchester annual season ticket. After work tomorrow I want to go to from Winchester to Southampton Central (then end up back at Eastleigh at the end)

    Can I just buy a Eastleigh - Southampton ticket on the SWR app? It will give me an e-ticket which works the gate at Southampton.

    Am I right in thinking the train doesn’t have to stop at Eastleigh as one ticket is a season ticket? (Many pass Eastleigh)

    Would the same be true on a Crosscountry train? (It would be a SWR Smart Card and SWR e-ticket)

    Thanks!
     
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  3. alistairlees

    alistairlees Established Member

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    This should all be fine, unless your ticket is somehow operator-specific. But if it's "Any Permitted" or similar then it will all be fine. There is no need for the train to stop at Eastleigh. I don't think there is anything other than "Any Permitted" for your routes anyway.
     
  4. Merseysider

    Merseysider Established Member Fares Advisor

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    Yes you can.
    That is correct.
    Yes.
     
  5. Fiyero

    Fiyero Member

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    Thank you both. I was sure I’d be ok on old fashioned paper tickets but didn’t know if a smart card and e-ticket would work the same :)
     
  6. robbeech

    robbeech Established Member

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    E-tickets work the same. There’s no reason any member of staff should have an issue with this. Of course, sadly there may be a few that have never taken the time to read the conditions of travel.

    The only real caveat that I would suggest is important (though it probably wouldn’t really cause an issue unless there was disruption and you tried to make a delay repay claim) is please make sure that you’ve purchased the additional point to point ticket before you start your journey.
     
  7. yorkie

    yorkie Administrator Staff Member Administrator

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    The product is the same.

    Whatatters to the contract is what product is held.

    The medium on which a product is held does not matter, as long as you adhere to the conditions.

    There are some staff who may claim otherwise, but they are mistaken.
     

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