Hi all
I deal with employee season tickets for my company. Unfortunately for me, rather than give the employees the money, we order the tickets on a corporate account. This leaves me with some of the admin. Anyway, I've dealt with a number of changeovers over the last few years, some of which ending with a refund due to us through changing to a cheaper journey. With out previous provider, an admin charge was never placed on a changeover, regardless of if it resulted in extra cost or a refund.
We have recently changed providers, and the new providers insist an admin charge is always applied when the changeover results in a refund. My research:
National Rail Enquiries 'Season Ticket Conditions':
Changeovers
If you move house, change your place of work or wish to change the class of travel, you may apply to exchange any Season Ticket with a month or more remaining, for one with the same expiry date for your new journey or class. This is called a changeover.
A changeover may be applied for at any rail ticket office (preferably one relevant to the new journey), a few days in advance of the date of the change. Any additional charge or refund will be based on the ticket prices when the original Season Ticket was bought, pro rata to the periods before and after the changeover.
No administration charge is made. Any ticket that has already been exchanged in this way may be accepted for further exchanges if necessary.
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There is a mention on this same page of refunds having an admin charge, but it is specifically talking about returning a ticket you no longer wish to use. The only other mention of admin charges is against duplicate tickets and photocards, and 2nd 'left at home' refunds. To me, although there is a table stating admin charges (and saying 'Refunds - not more than £10), there is a pretty clear distinction between changeovers and refunds.
I can't find anything in the NRCOC that relates directly to changeovers, because it only mentions changing one ticket for another - ie refunding your current ticket and starting a new season ticket for a full year (refund and rebook or something?) - and it states there is no admin charge for this situation.
Any help much appreciated.
Pav
I deal with employee season tickets for my company. Unfortunately for me, rather than give the employees the money, we order the tickets on a corporate account. This leaves me with some of the admin. Anyway, I've dealt with a number of changeovers over the last few years, some of which ending with a refund due to us through changing to a cheaper journey. With out previous provider, an admin charge was never placed on a changeover, regardless of if it resulted in extra cost or a refund.
We have recently changed providers, and the new providers insist an admin charge is always applied when the changeover results in a refund. My research:
National Rail Enquiries 'Season Ticket Conditions':
Changeovers
If you move house, change your place of work or wish to change the class of travel, you may apply to exchange any Season Ticket with a month or more remaining, for one with the same expiry date for your new journey or class. This is called a changeover.
A changeover may be applied for at any rail ticket office (preferably one relevant to the new journey), a few days in advance of the date of the change. Any additional charge or refund will be based on the ticket prices when the original Season Ticket was bought, pro rata to the periods before and after the changeover.
No administration charge is made. Any ticket that has already been exchanged in this way may be accepted for further exchanges if necessary.
------
There is a mention on this same page of refunds having an admin charge, but it is specifically talking about returning a ticket you no longer wish to use. The only other mention of admin charges is against duplicate tickets and photocards, and 2nd 'left at home' refunds. To me, although there is a table stating admin charges (and saying 'Refunds - not more than £10), there is a pretty clear distinction between changeovers and refunds.
I can't find anything in the NRCOC that relates directly to changeovers, because it only mentions changing one ticket for another - ie refunding your current ticket and starting a new season ticket for a full year (refund and rebook or something?) - and it states there is no admin charge for this situation.
Any help much appreciated.
Pav