Service delay refunds contactless GWR

[matt_world2004]

Hello,

How do I go about claiming service delay refunds for contactless payments on gwr

 

[najaB]

Hello,

How do I go about claiming service delay refunds for contactless payments on gwr

What kind of contactless payment are you speaking of? If in the Oyster area then it will be TfL who've charged you and so TfL who are responsible for any refund.

 

[MikeWh]

Hello,

How do I go about claiming service delay refunds for contactless payments on gwr

What kind of contactless payment are you speaking of? If in the Oyster area then it will be TfL who've charged you and so TfL who are responsible for any refund.

Whilst it is TfL who have collected the money, I think matt_world2004 is talking about compensation rather than a refund, so he needs to contact GWR customer services. Get a copy of the journey history to prove that you were affected by the delay.

If, however, the issue is two maximum fares because the journey took too long, then yes you will have to contact TfL to adjust the charge first.

 

[najaB]

I think matt_world2004 is talking about compensation rather than a refund, so he needs to contact GWR customer services.

Ah, true. The word 'refund' caught my eye.