Somehow I doubt passengers who have to put up with the conditions really care.
The fact is we were told that we didn't have to worry about the possibility of 5 coach units ending up on peak time services. And it turns out that wasn't true at all.
As The Ham has already noted, we weren't told that - the point about nine-car or 2x5 operating on all peak arrivals into Paddington in the morning and departures in late afternoon and early evening related to the overall shape of things once the full IET fleet and new timetable are in operation.
That statement was made by GWR managers amid claims here and elsewhere that there would be regular long-term timetabled operation of five-car sets on services at those times of the day.
It was not a pledge that the new trains would all run flawlessly from day one - and the DfT's instance on one pair of IETs in (now one nine-car in) and one HST out is well-documented. Do you think GWR would not prefer to keep a couple of extra HSTs on the books for the time being if they could, to give a margin for teething troubles with IETs?
And short-forming in peaks has been going on for a very long time when things go wrong with GWR trains - it was just that passengers on Bristol and South Wales services tended not to realise there was an issue, because HSTs would get taken off services to the likes of Oxford and the Cotswold Line to cover for a faulty set. A 180 or Turbo was sent to Oxford etc instead, with passengers on those services having to put up with the resulting 'conditions'.