This was part of the problem of the old BR and the "engineering led" railway. There was and is - not point in being efficient if nobody wants the product. You just exist for your own sake. Competitors surged ahead and took BR's business even when they had massive disadvantages (eg National Express, Easyjet etc) because they were customer and market focussed, and all those marketing phrases so hated by unions actually translated into better customer service - customers were no longer merely passengers. In that video I posted note how few passengers are there at each station. Virtually none. THe railway was operating "efficiently" by its own terms but nobody wanted dirty, unfriendly, uninformed, unreliable, demotivated, uncomfortable travel when they had an alternative. When customers / passengers left the railway they seldom came back......until post privatisation. A renationalised railway needs to learn what privatisation got right and acknowledge it instead of denying it.
Actually, I'm not sure I recognise that picture of BR at all.
Where I was, the trains were old, but generally well looked after and the stations tidy and painted. Having been born into a typical car based family of the 1970's/80's, various railcards allowed us to increase our leisure use of the railway right into the 90's. Staff, possibly weren't as customer focused as today, but the idea that everyone was rude and unhelpful is plain nonsense. We got the odd awkward one, but judging by posts on here, so do people today.
I don't know what things were like in Regional land, but your recollections don't ring true for me in Kent and sussex.
As for France - not travelled by train there, but I think we need to look at the railway as a network rather than just concentrate on Inter-City routes (a mistake BR did make in the 60's and 70's
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In recent years, the railways have enjoyed almost unprecendented levels of infrastructure investment (almost to the point that there aren't enough engineering resources to implement it) - just enjoy it while it lasts, don't rock the boat (the grass always
looks greener on the other side
)
I agree to a large extent with not rocking the boat, however, I don't think we should absolve Governments of blame for not investing in the nationalised railway as well as they should have done.