I understand that ticket stations should offer impartial advice, so the customers gets unbiased advice based on what they ask for.
Does this apply to websites?
On the Virgin Trains website, making a booking, I've found a flow (I'm sure there are more) where it only offers Virgin Trains services and completely hides other TOC's trains.
Looking at the small print
"Results are based on the fastest available trains. Click here to check if slower routes with cheaper tickets are available."
Therefore if Virgin Trains only had the fastest available trains, I wouldn't have an issue, however there are other few services which offer superior journey times compared to VT. Should VT be displaying these other services if they are more competitive than their own trains?
Does this apply to websites?
On the Virgin Trains website, making a booking, I've found a flow (I'm sure there are more) where it only offers Virgin Trains services and completely hides other TOC's trains.
Looking at the small print
"Results are based on the fastest available trains. Click here to check if slower routes with cheaper tickets are available."
Therefore if Virgin Trains only had the fastest available trains, I wouldn't have an issue, however there are other few services which offer superior journey times compared to VT. Should VT be displaying these other services if they are more competitive than their own trains?