South eastern assesment day (conductor)

[Fallento]

Good morning all

Missus had got an assessment day for south eastern In a couple of weeks. Just wanting to help her prep for it as best as I can. Any advice on the role play scenarios? Also can anyone point me in the direction of any ticket selling and checking revision?

 

[BestWestern]

Did they not send you some materials to have a go at the tests? That's the general thing...

I hate roleplay I must admit; just try to be confident, assertive but not overbearing. Plenty of experiences of customer service, teamwork and lone working/initiative, and dealing with things in an emergency or difficult situation to hand; if there is an interview stage they will ask!

Hope she does brilliantly

 

[Fallento]

Did they not send you some materials to have a go at the tests? That's the general thing...

I hate roleplay I must admit; just try to be confident, assertive but not overbearing. Plenty of experiences of customer service, teamwork and lone working/initiative, and dealing with things in an emergency or difficult situation to hand; if there is an interview stage they will ask!

Hope she does brilliantly

Aye of course they sent some material. However prior prep prevents **** poor performance and all that jazz. Didnt know if there was extra material out there to lend a hand with.

She's pretty nervous about the role play, despite having many years customer experience. She's never really had this kind of assesment day.

Thanks for your help.