Southeastern - Lost Season Ticket

[maestro1993]

Hi There,

I have lost my season ticket which was supposed to run from 18th July - 17th August.

This is the second loss I have had this year, however, the first one i reported, i found the other ticket during that time, so I didn't go back and collect a replacement.

Will I be eligible for a replacement this time?

Regards

Jordan

 

[MikeWh]

Welcome to the forum,

Did you let them know you'd found the original ticket? The concern is that with a replacement ticket there might be two people using one season, so if they know you haven't actually 'lost' one before you should be ok. Best ask them.

 

[John @ home]

I didn't go back and collect a replacement.

I think the crucial factor is likely to be whether a replacement ticket was issued, not whether you collected it. Are you able to clarify that point?

 

[soil]

I am not quite clear what has happened here. As I understand it they cannot replace the same season ticket more than once. But you appear to be saying that you lost a previous monthly season ticket, so that wouldn't count as having lost this current monthly one.

The real risk comes with annual tickets. I lost one twice and on the second occasion ended up putting in a ~£2k insurance claim to replace it.

 

[bb21]

No more than two replacements within 12 months whatsoever.

For a second duplicate to be issued for the same ticket there need to be some very good reasons.

http://www.southeasternrailway.co.uk/download/4613.7/season-ticket-guide-public/

http://www.southeasternrailway.co.u...54GQBg&usg=AFQjCNFW5b5QUi-rhVySMW7Uv8DOx5wjsg

@OP. Was your first loss on the same ticket?