extendedpaul
Member
I've just returned from my local station where my attempt to purchase three advance tickets revealed a somewhat bizarre anomaly.
I usually book my advance journeys on line but having a £35 Rail Travel Voucher from Virgin West Coast I went to the station instead, choosing a quiet time of day. No problem with the first two journeys, one of which was via an unusual routing from Yorkshire to Wales to avoid Cross Country pricing - both booked quickly and efficiently. However the third journey - from Victoria to my local station - could not be booked because "we can't sell Southeastern advance tickets". The booking clerk was very apologetic and somewhat embarrassed but explained that they can only be booked via Southeastern's own website which she was not permitted to use. That left part of my voucher unused and forfeited as they cannot give change either.
I am minded to complain to Southeastern Trains about this as it does seem a bit crazy - what do others think ?
I usually book my advance journeys on line but having a £35 Rail Travel Voucher from Virgin West Coast I went to the station instead, choosing a quiet time of day. No problem with the first two journeys, one of which was via an unusual routing from Yorkshire to Wales to avoid Cross Country pricing - both booked quickly and efficiently. However the third journey - from Victoria to my local station - could not be booked because "we can't sell Southeastern advance tickets". The booking clerk was very apologetic and somewhat embarrassed but explained that they can only be booked via Southeastern's own website which she was not permitted to use. That left part of my voucher unused and forfeited as they cannot give change either.
I am minded to complain to Southeastern Trains about this as it does seem a bit crazy - what do others think ?