Apologies if this point has been made already. Just wanted to get this out there for information of Southern Key card users. I can see that various people in the forum have had issues over the last couple of years..
My new card (with all Travelcard zones) has worked fine 17 times out of 20 on London buses in zone 5 and 6. The other 3 times, the card reader said "Not Valid For Travel". The last driver to turf me off said my card was valid for zone 4 only (oddly).
The call centre (don't email if you want a reply from Southern in this lifetime) told me in the end that "around 1,000 London bus readers don't recognise Southern Key cards. Southern and TFL are aware of this". I was advised to buy a paper ticket on a bus - ho ho - and send it in for a refund. When I said that you can't buy paper tickets, I was advised to use contactless and send in a copy of my bank statement (at my cost, naturally).
I very much doubt that they'll let the world know when / if this is fixed - judging by the level of response to previous emails and calls
Just wanted fellow Southern users to be able to find a reference to this issue!
My new card (with all Travelcard zones) has worked fine 17 times out of 20 on London buses in zone 5 and 6. The other 3 times, the card reader said "Not Valid For Travel". The last driver to turf me off said my card was valid for zone 4 only (oddly).
The call centre (don't email if you want a reply from Southern in this lifetime) told me in the end that "around 1,000 London bus readers don't recognise Southern Key cards. Southern and TFL are aware of this". I was advised to buy a paper ticket on a bus - ho ho - and send it in for a refund. When I said that you can't buy paper tickets, I was advised to use contactless and send in a copy of my bank statement (at my cost, naturally).
I very much doubt that they'll let the world know when / if this is fixed - judging by the level of response to previous emails and calls
Just wanted fellow Southern users to be able to find a reference to this issue!