gray1404
Established Member
I just spoke to Southern regarding a delay repay claim that I have outstanding with them. I requested that I am paid by either cheque or BACS payment. However, I was advised that all claims are paid out through RTV and they do not issue cheques and it is their policy to only issue RTVs. I told the advisor on the phone that I was concerned that does not comply with the NRCoC but he insisted it did. He then went onto say that an RTV issued by Southern can be cashed (for money) at any station nationally and it does not need to be a Southern ticket office that does this. I do not believe this to be correct.
I said that I was concerned that these provisions to only issue compensation by way of RTV was not complying with the NRCoC and asked to raise a complaint. I was given a reference number. He said this will be looked at along side by delay repay claim.
What action am I best taking now? Waiting for them to reply of course so at least they have had the chance to issue compensation by "cash"?
I said that I was concerned that these provisions to only issue compensation by way of RTV was not complying with the NRCoC and asked to raise a complaint. I was given a reference number. He said this will be looked at along side by delay repay claim.
What action am I best taking now? Waiting for them to reply of course so at least they have had the chance to issue compensation by "cash"?