Season ticket holders - celebrate with a £10 return ticket to any destination visited on an Arriva Trains Wales service
Anniversary Cake IMGTo mark 10 years of service, we are offering our most loyal customers this great money saving fare - travel anywhere (on the Arriva Trains Wales network) on any Arriva Trains Wales service for only £10 return.
Who can travel with a £10 return ticket?
To qualify you must hold an adult monthly or longer season ticket, valid for travel within the period 5 January to 29 March 2014 between any two stations on the Arriva Trains Wales network.
What is a Season Ticket? How do I get one?
If you make the same journey by train more than three or four times a week you may find that, on the majority of routes, Season Tickets offer better value for money compared to buying daily tickets. Season Tickets allow unlimited travel in both directions between the stations specified. To find out more about Season Ticket and how much you can save, visit
www.arrivatrainswales.co.uk/SeasonTickets
Where can I buy this special £10 ticket?
This special £10 return ticket can be purchased from any Arriva Trains Wales rail station ticket office and on-board our trains.
Don't forget: A qualifying adult season ticket with a photo card, valid on the day of travel, must be presented by the holder on purchase and on ALL journeys using the special £10 offer tickets. You won't be able to purchase this special £10 return ticket if you don't present a qualifying adult season ticket.
Please note: This offer is NOT available from a ticket vending machine or online. There are no railcard discounts available with this offer.
Can I get this offer for my family and friends?
Yes - Qualifying customers can also buy this special ticket for family and friends at £10.00 per adult or £5.00 per child (aged 15 years or under).
All accompanying passengers must travel with season ticket holder on outward and return journey.
Maximum group size, 2 adults and up to 3 children per season ticket holder This includes the season ticket holder as part of that group.
Where can I travel?
You can travel anywhere on the Arriva Trains Wales network.
The special £10 return ticket is only valid on Arriva Trains Wales services only. Travel on the services of other operators will require a new ticket to be purchase.
When can I travel?
You can travel anytime between 5 January and 5 April 2014 (exceptions below). Tickets must be purchased by 29 March 2014.
Outward travel valid on the date on the ticket, return travel within 8 days including the date on the outward ticket. Last day of return travel, 5 April 2014.
Don't forget: You must be able to present your adult season ticket with a photo card to the conductor when travelling with the special £10 return ticket. Customers who are unable or refuse to show their season ticket on request will be required to purchase a new ticket as if no ticket is held.
Are there any dates on which I cannot travel with a £10 return ticket?
Yes. Due to major sporting events, travel is not permitted as follows:
To, from or via Cardiff Central, Cardiff Queen Street, Cathays, Cardiff Bay and Grangetown stations on 1 and 21 February and 15 March 2014, due to the 6 Nations RBS Rugby Internationals.
To, from or via Gloucester/Cheltenham between 11 and 14 March 2014 due to the Cheltenham Festival
Are there any restriction on use during peak times?
No, the ticket is valid on any Arriva Trains Wales train, with the exception of the date specific restrictions detailed above.
Do I need to book in advance?
No. You can buy on the day of travel.
Can I break my journey?
No, this ticket only permits a change for connectional purposes
What if I change my travel plans?
Regrettably, due to these £10 tickets being an exceptional special promotional offer we are unable to provide refunds or exchanges