Spending RTV’s with Station based ticket examiners

Discussion in 'Fares Advice & Policy' started by B7rleThrasher, 14 May 2019.

  1. B7rleThrasher

    B7rleThrasher Member

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    Hi all,

    It is my intention to travel from a GWR station tomorrow morning which is manned with ticket examiners during the morning peak - am I able to use RTV’s for my travel and will I receive change if the ticket costs less than the value of the RTV?


    Thanks in advance!
     
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  3. Romilly

    Romilly Established Member

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    National Rail Enquiries says:

    That certainly answers your question about change, and is somewhat discouraging about the chances of acceptance by your likely retailer.
     
  4. B7rleThrasher

    B7rleThrasher Member

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    Thanks!
     
  5. 47271

    47271 Established Member

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    I don't know the definitive answer, but I can tell you that a couple of years ago I was in the queue at Preston ticket office and a guy with a portable machine asked if he could help.

    I said yes, but I want to buy a load of unusual advance tickets with a sheaf of Delay Repay vouchers, can you do that? No problem at all he said, and 20 minutes later we were still puzzling through it with them all laid out on a window sill, and the queue got ever longer, but it worked. He thanked me for educating him on the Scotrail network.

    So it's certainly possible on Virgin, whether they actually agree to do it on GWR is another matter.
     
  6. nickswift99

    nickswift99 Member

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    I’ve never had a problem with GWR selling tickets to me using RTV while onboard or at a station with no permanent ticket office.

    I would strongly recommend having an alternative means to pay though.
     
  7. 221129

    221129 Established Member

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    I wouldn't worry about alternative means to pay. If they don't accept it then you can pay at the first available opportunity.
     
  8. nickswift99

    nickswift99 Member

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    But that's not strictly true if you could have bought a ticket from a station with a ticket vending machine using another form of payment as the National Rail terms for an RTV make it clear you should use a ticket office.
     
  9. Bletchleyite

    Bletchleyite Veteran Member

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    FWIW I've boarded without a ticket at Bletchley when the ticket office was closed unexpectedly and purchased at Euston using a RTV. That said, I think it would be different if the station in question did not normally have a ticket office.

    TBH I don't see why they don't abolish RTVs, they are a nuisance now.
     
  10. ForTheLoveOf

    ForTheLoveOf Established Member

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    Not the ones I've received! They have all said something along the lines of "may be used as full or part payment at any National Rail station".
     
  11. yorkie

    yorkie Administrator Staff Member Administrator

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    Why? The only reason I can think of is if a speedy exit at the destination is essential!
     
  12. cactustwirly

    cactustwirly Established Member

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    It's been a long time since I've had one
     
  13. Mag_seven

    Mag_seven Established Member

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    I thought they were abolishing them in favour of cash refunds?
     
  14. yorkie

    yorkie Administrator Staff Member Administrator

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    Some companies may well have done this, but some certainly have not.
     
  15. cactustwirly

    cactustwirly Established Member

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    I thought all companies offered cheques/BACS making RTVs obsolete
     
  16. Belperpete

    Belperpete Member

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    For people who would prefer not to give their bank account details to sundry TOCs, RTVs may be more convenient than cheques. All the TOCs that I have claimed from recently have still offered them as an option. However, many guards don't know how to enter them on their new ticket machines!

    I have noticed that when paying out a largish sum, TOCs used to break it down into several smallish value RTVs, but now just issue one full-value RTV that may be harder to spend.
     
  17. yorkie

    yorkie Administrator Staff Member Administrator

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    Many TOCs continue to choose to give out RTVs.
     
  18. Kite159

    Kite159 Veteran Member

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    It seems to depend with SWR, sometimes I get the RTVs split down into £10 amounts [i.e a refund of £25 will be 2x £10 & 1x£5], sometimes it's just the one voucher for £25. This week it was 1x £20 & 1x £5
     

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