Aictos
Established Member
- Joined
- 28 Apr 2009
- Messages
- 10,403
I've a question regarding this subject and I will give a example involving three services!
Passenger A has booked a return on a Saturday from St Albans to Birmingham and has decided to split their tickets by going via Bedford and Bletchley using the Marston Vale I won't go into detail too much as I don't want to make it too complicated.
Now if for example the train from Birmingham to Bletchley was delayed on route and bearing in mind the journey planner gave a five minute connection at Bletchley which will not not happen, I know delay repay kicks in after 15 minutes however as the next service is a hour later which means the service they were going to get from Bedford to St Albans is now much later..
Can they claim delay repay for the entire journey seeing as due to one service being delayed that then had a knock on effect on the connections they were booked to make so got to their final destination over a hour late or is it the case that they can only claim for the delayed Birmingham to Bletchley leg?
I believe they should be entitled to claim for the entire journey but as we're discussing split ticketing I thought I ask to see what the common view was?
Passenger A has booked a return on a Saturday from St Albans to Birmingham and has decided to split their tickets by going via Bedford and Bletchley using the Marston Vale I won't go into detail too much as I don't want to make it too complicated.
Now if for example the train from Birmingham to Bletchley was delayed on route and bearing in mind the journey planner gave a five minute connection at Bletchley which will not not happen, I know delay repay kicks in after 15 minutes however as the next service is a hour later which means the service they were going to get from Bedford to St Albans is now much later..
Can they claim delay repay for the entire journey seeing as due to one service being delayed that then had a knock on effect on the connections they were booked to make so got to their final destination over a hour late or is it the case that they can only claim for the delayed Birmingham to Bletchley leg?
I believe they should be entitled to claim for the entire journey but as we're discussing split ticketing I thought I ask to see what the common view was?