if you think about it though, even if SWT didnt win the right to continue operating, it would still be the same trains AND same staff everywhere. The only changes would be the name, and the Management at the top. Employment laws state that any takeover of a company has to retain all the original staff who undertake jobs that will be continued.
So what ever franchises change hands, the quality of staff, and service should all remain the same. It is just the policies that would change.
The only reason noone likes FCC is because of the change in ticketing schemes. Nothing to do with the staff at the stations, or the shiney uniforms or trian colours. Management made some bad decisions and sadly are going to stick by them. Despite Government recommendations!