A recent claim was made by a contributor to the forum regarding station help points: Rather than cluttering up that thread, I wonder if anyone would be able to elucidate for me please because I am curious: - When did every single station in the country get a help point installed? I would have thought that this would be fairly major news as even some larger stations lacked help points until recently. Can anyone suggest a date? - Whom do help points connect to? Are they all now a direct connection to train company customer service or control staff? - What experiences do people have with help points giving out dispensation to travel? The one time I've asked for this at a help point, some time ago now, it was flatly refused. When did this change? Thank you in advance.