Supermarkets and Covid-19

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Mag_seven

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Sainsbury's refused me entry because I'm an NHS worker. I was told 7.30 to 8am was "my time". Wasn't trying to queue jump or anything, the rent a thug on the door recognised me from a previous 7.30am visit.

Is it not about time that the "NHS Hour" or "Pensioners Hour" or whatever was done away with now - it was only really necessary during that silly panic buying phase at the beginning of March.
 

stuartl

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There was a hilarious discussion on a local town‘s Facebook chat page last week. The OP was asking if the local Waitrose was accepting cash. Cue numerous clueless replies about legal tender and how you could take them to court if they refused cash etc. It’s easy to see how these myths get spread.

On the matter of self service tills, I firmly believe there should be a minimum age limit to use them. Anyone over 59 just can’t do it and it is painful to watch. Let them queue and grumble about not doing the shop’s work for free while I zip through on the super till.
Excuse me, I am well over 59 and am quite capable of using self service tills. Also ,shock horror, I often use the self service app on my phone.
 

Baxenden Bank

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Is it not about time that the "NHS Hour" or "Pensioners Hour" or whatever was done away with now - it was only really necessary during that silly panic buying phase at the beginning of March.
I agree, it has outlived it's original purpose - which was to ensure that the elderly / NHS had access to stock between the shelves being re-stocked and the locusts stripping them bare again

But, see #626

Imagine the explosion on twitface if you got rid of the NHS hour. It's like they are wanting our NHS heroes to STARVE TO DEATH!!!!!!

I suspect that no chain wants to be the first to remove it, in the same way that they all felt the need to introduce it once one chain offered it. Once one falls, they will all follow pretty sharpish. I wonder if it results in a net gain or loss of business? I always used to shop in that hour, on the one hand I still use the same shop, but on the other, because I shop in the evening I don't buy the same stuff. I don't need a fresh breakfast roll at 1900, nor my occasional afternoon cake.
 

Baxenden Bank

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Excuse me, I am well over 59 and am quite capable of using self service tills. Also ,shock horror, I often use the self service app on my phone.
Turn it round, just imagine all those bewildered youngsters, standing open mouthed and clueless, if asked to pay with real cash!
 

YorksDMU

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I agree, it has outlived it's original purpose - which was to ensure that the elderly / NHS had access to stock between the shelves being re-stocked and the locusts stripping them bare again

But, see #626

Imagine the explosion on twitface if you got rid of the NHS hour. It's like they are wanting our NHS heroes to STARVE TO DEATH!!!!!!

I suspect that no chain wants to be the first to remove it, in the same way that they all felt the need to introduce it once one chain offered it. Once one falls, they will all follow pretty sharpish. I wonder if it results in a net gain or loss of business? I always used to shop in that hour, on the one hand I still use the same shop, but on the other, because I shop in the evening I don't buy the same stuff. I don't need a fresh breakfast roll at 1900, nor my occasional afternoon cake.
I am pleased to say that Tesco, in Beverley, no longer, from this week, have no such hour anymore. You can now go at anytime within ordinary opening hours.
 

Baxenden Bank

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I am pleased to say that Tesco, in Beverley, no longer, from this week, have no such hour anymore. You can now go at anytime within ordinary opening hours.
Just checked my Tesco local superstore. Opening hours extended a bit further (0600 to 2400), NHS hour removed, elderly and vulnerable hour reduced to two days: Sunday and Wednesday 0900 to 1000.
 

YorksDMU

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Ours don’t even have any days devoted to NHS workers and the vulnerable either. Just back to exactly how it was before the lockdown began.
 
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Just had a look on twitter and many are complaining about Tesco removing the one way systems, so not everyone feels the same as people do here.
Give them a few days and they’ll get used to it. They’ll then go on to whoever next removes them, as I suspect will happen now one chain have done it.
Is it not about time that the "NHS Hour" or "Pensioners Hour" or whatever was done away with now - it was only really necessary during that silly panic buying phase at the beginning of March.
Agreed. I’m sure social media would probably thinking I’m a granny-killing, NHS-hater though. :)
 

sheff1

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They might have to seek out that alternative career soon, given the potential closure of stores. Hey, lets discourage people from visiting our stores, oh we aren't making any money, where have all the customers gone?
Exactly. The Boots announcement today did not surprise me at all. During 'lockdown' Boots was by far the most unwelcoming store in the local shopping area. No doubt people tried elsewhere, found they could get what they wanted (probably cheaper) in a more friendly place (or online) and, when the 'gestapo' were removed from the Boots entrance, had no reason or inclination to shop there again.
 
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AdamWW

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Exactly. The Boots announcement today did not surprise me at all. During 'lockdown' Boots was by far the most unwelcoming store in the local shopping area. No doubt people tried elsewhere, found they could get what they wanted (probably cheaper) in a more friendly place and, when the 'gestapo' were removed from the Boots entrance, had no reason or inclination to shop there again.
Seems very odd doesn't it?

The supermarkets didn't rush to close off all the aisles of 'non-essential' goods. Why would they?
 

Mcr Warrior

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Wonder what discretion local store managers have had in implementing in-store COVID-19 social distancing measures, or whether they've had to follow directives from their respective Head Office(s)?
 

sheff1

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Excuse me, I am well over 59 and am quite capable of using self service tills. Also ,shock horror, I often use the self service app on my phone.
Well he wanted a minimum age limit, so if you are well over 59 you meet his user requirement.
On the matter of self service tills, I firmly believe there should be a minimum age limit to use them.
 

CrispyUK

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Is it not about time that the "NHS Hour" or "Pensioners Hour" or whatever was done away with now - it was only really necessary during that silly panic buying phase at the beginning of March.
Costco are reverting to their normal opening hours from Monday 13th July, they have over the last few months been opening an hour earlier for members employed by the NHS or emergency services.
 

Andyh82

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Seems very odd doesn't it?

The supermarkets didn't rush to close off all the aisles of 'non-essential' goods. Why would they?
Well technically they did. At least Tesco and Sainsbury’s closed all their counters

Regarding Boots, it doesn’t surprise me. You were told to shop as little as possible, so if you needed anything Boots sell you would have got them from the supermarket along with your weekly shop, even if the price wasn’t right, or the product wasn’t exactly what you usually buy. They will also missed out on selling ‘meal deals’ and no leisure shoppers buying from the counters and higher end fragrance.
 

Hadders

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Wonder what discretion local store managers have had in implementing in-store COVID-19 social distancing measures, or whether they've had to follow directives from their respective Head Office(s)?
Details instructions were issued to store managers for shop floor and back areas. These had to be implemented by store managers although given the differing shape and size of every store a certain amount of interpretation was required.
 

Class 33

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Whilst in Poundland today I was pleasantly surprised to find that in the queue for the checkouts, that the floor markings for social distancing have been reduced to 1 metre apart! So that's another store along with Tesco which are easing social distancing in their stores. However I noticed the PA system still says to stay 2 metres apart. So they need to update to say to stay 1 metre apart!
 
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al78

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Tesco Horsham (the out of town one) has removed the one way arrows on the floor and just has symbols reminding people to keep the advised distance from each other. The staff don't seem to be on the entrance limiting access any more, at least not in the evening when I have shopped there, but the one way in/out is still there. They have also extended the opening hours to midnight (was 10 pm). I think it will only be a matter of time before they revert back to 24 hour weekday opening.
 

HSTEd

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Sainsburys in fallowfield still has people monitoring the entrances but they dissapear well before close.
 

Bantamzen

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Just had a look on twitter and many are complaining about Tesco removing the one way systems, so not everyone feels the same as people do here.
I must admit I had to put my phone down quite quickly after reading through some of the comments on Twitter, the temptation to respond with sarcastic remarks was almost too great. There really are some horrifically joyless and terrified people out there. I think for the sake of their own mental wellbeing they should have their internet access curtailed for a bit! ;)
 

Skimpot flyer

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I also had an unpleasant experience in April, at Boots. Very few people allowed inside at any one time. One person in, one person out. The cosmetics counters by the entrance shrouded in black plastic, very uninviting atmosphere.
Now buy most things I’d once buy in Boots in somewhere like Superdrug or the parent company’s other shops, under the Savers brand.
I think Boots are using the pandemic as convenient cover for job losses they were almost certainly looking at making anyway. We’ve seen massive growth in online shopping, with parcels bearing the Boots logo one of the biggest growths in volume in the Royal Mail unit i work in.
 

trebor79

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Boots shops have been downbeat for years. They still use the same decor and fittings as I remember from the late 80s, early 90s. I always find it difficult to find what I'm looking for and the shops just look messy compared to other places.
It seems they have done bizarre things to make them even less inviting. And the staff were downright rude when I last went in one.
 

Busaholic

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Boots shops have been downbeat for years. They still use the same decor and fittings as I remember from the late 80s, early 90s. I always find it difficult to find what I'm looking for and the shops just look messy compared to other places.
It seems they have done bizarre things to make them even less inviting. And the staff were downright rude when I last went in one.
You managed to find some staff? Last time I went in I had to ask a harassed chemist to serve me, as all other staff appeared to have been furloughed.
 

trebor79

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You managed to find some staff? Last time I went in I had to ask a harassed chemist to serve me, as all other staff appeared to have been furloughed.
Ha! Yes I took my sun cream to the chemist to pay, as that's where the one way 'system' led me. She berated me, apparently I was meant to go to another till that wasn't visible behind all the shelving. She deigned to serve me "just this time" (there were no other customers in the shop).
I then went to leave, following the one way. She berated me again, apparently from the particular counter I'm meant to go backwards the way I came.
The guy on the door who'd questioned the reason for my visit when I arrived then glared at me, as that reversal meant I had to exit through the entrance only door. Fortunately he was to busy interrogating another hapless customer for me to be berated due a third time.
 

Busaholic

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Ha! Yes I took my sun cream to the chemist to pay, as that's where the one way 'system' led me. She berated me, apparently I was meant to go to another till that wasn't visible behind all the shelving. She deigned to serve me "just this time" (there were no other customers in the shop).
I then went to leave, following the one way. She berated me again, apparently from the particular counter I'm meant to go backwards the way I came.
The guy on the door who'd questioned the reason for my visit when I arrived then glared at me, as that reversal meant I had to exit through the entrance only door. Fortunately he was to busy interrogating another hapless customer for me to be berated due a third time.
You remind me, I too was informed that I was incredibly lucky that he had deigned to serve me 'just this once': I should have rejoined that there wouldn't be a second time, but all three chemists in my town at the time (one has now closed) bear the Boots name over their doors.
 

YorksDMU

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Confusion in our local Asda today. There is a big sign outside saying that from today the social distancing rules have changed. It does not specify to what, but it does say all the old two metre signs and arrows are left in place to help people out. That is such nonsense. I’m just left totally bewildered and will now be using Tesco who are clearly leading the way in commonsense as two metres becomes one metre plus.
 

DelayRepay

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In my experience, Boots and Waitrose were the two least welcoming stores of those open during lockdown.

Tesco and Morrisons seemed to be the best organised.

Sainsburys randomly seem to be using the fresh fish counter as a mini Argos click and collect point.
 

Mojo

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Confusion in our local Asda today. There is a big sign outside saying that from today the social distancing rules have changed. It does not specify to what, but it does say all the old two metre signs and arrows are left in place to help people out. That is such nonsense. I’m just left totally bewildered and will now be using Tesco who are clearly leading the way in commonsense as two metres becomes one metre plus.
From what I can tell, Asda’s have adopted a similar policy to Tesco’s in that routine queueing outside shops will no longer be happening any more because they have increased the number of customers allowed inside the shop.

Hopefully in order to keep competitive other shops will do the same as these.
 

Enthusiast

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Tesco who are clearly leading the way in commonsense as two metres becomes one metre plus.
In my Tescos (Tesco Extra) it has become "please do your best to give other customers and our staff some space where you can." No queues outside; no limit on customer numbers; no stickers on the floor; no single queue to get out (you can use any checkout); no one-way systems. Perfectly sensible. Perfectly reasonable.
 

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