Thanks for the feedback - it's massively appreciated. Is this better?The italicised sentence feels to me a bit argumentative - perhaps reword?
This sentence should go, as you're telling them they are doing it wrong
It would get my back up if I were SWR.
Just "regret that you are not able to confirm the exact dates" (assuming you can't find your bank accounts).
Dear Prosecutions Team,
I am writing in response to the settlement offer I have received regarding my case.
I appreciate the opportunity to settle this matter and remain fully committed to resolving it fairly. However, I would like to request a breakdown of how the £1235.10 in "fare avoided" has been calculated, as I regret that I am not able to confirm the exact dates of the journeys included in this amount. I would be grateful if you could clarify which fares have been taken into account.
Additionally, I was previously asked to provide evidence of my historic railcards. As I explained to the investigator, my last railcard was linked to my university email, which has since been deactivated. I contacted Railcard support, and they confirmed that inactive accounts are deleted, meaning I have no way of retrieving this data.
I remain keen to resolve this matter as swiftly and amicably as possible. Please could you review my case and provide clarification on the fares included in the settlement amount?
I look forward to your response.
Best regards,