SWR refund for advance tickets

[34006]

I make regular trips between Barnstaple and London Waterloo, using advance singles ,bought from the SWR website. I bought Bnp to Wat on 1 st. April, and Wat to Bnp on the 9 th. April. Both tickets bought before 23 rd. March. Am trying to claim a refund, but the journeys have disappeared from My Bookings. Does this mean the tickets are cancelled and a refund is automatic ? Or must I use delay refund, or some other system, as SWR doesn't make refunds easy.

 

[alistairlees]

I make regular trips between Barnstaple and London Waterloo, using advance singles ,bought from the SWR website. I bought Bnp to Wat on 1 st. April, and Wat to Bnp on the 9 th. April. Both tickets bought before 23 rd. March. Am trying to claim a refund, but the journeys have disappeared from My Bookings. Does this mean the tickets are cancelled and a refund is automatic ? Or must I use delay refund, or some other system, as SWR doesn't make refunds easy.

Did you apply for a refund before the first reserved train departed on 1st April?

 

[island]

Did you collect your tickets?

 

[34006]

Yes, tickets collected from Waterloo TVM ,before the 23 rd March. Has anybody managed to obtain a refund on an Advance ticket issued by SWT ? I'm starting to think that I've lost my money.

 

[alistairlees]

Yes, tickets collected from Waterloo TVM ,before the 23 rd March. Has anybody managed to obtain a refund on an Advance ticket issued by SWT ? I'm starting to think that I've lost my money.

Back to my question. When did you apply for a refund? You need to apply for a refund before the first reeserved train departs.

 

[Bletchleyite]

Back to my question. When did you apply for a refund? You need to apply for a refund before the first reeserved train departs.

Not if the train was cancelled (was it?)

 

[alistairlees]

Not if the train was cancelled (was it?)

That’s correct. Let’s find out some answers from the OP, so we can assist. At the moment we have too little information.

 

[hkstudent]

That’s correct. Let’s find out some answers from the OP, so we can assist. At the moment we have too little information.

Indeed. and more importantly, since OP has collected the ticket, OP has to send the ticket back for the ticket refund application.
Though, it would be good for OP to post the original travel schedule.

 

[Haywain]

There is claearly no doubt about entitlement to a refund for the return journey, to be made on 9th April, but the outward is the part in question.