I am starting a new job on Monday and wanted to change the journey on my Annual Season Ticket. I checked the Season ticket page on the SWR website which said to go to a ticket office, preferably one involved in the new journey. I went to the start ticket office and they advised they couldn't do it as they had the new ticket computer (and already had warning signs to that effect) and to try a bigger ticket office. I did this and was then advised to phone Customer Services. I phoned and was told they needed it by email to the Smartcard department - had to be in writing, I couldn't speak to them. I sent an email and had a reply that they would process it Monday. I am not filled with confidence as the new ticket is more expensive and they didn't ask for any extra money and I would need it to work first thing Monday, not at some non-descript time and place! It seems this is all complicated as I have a smart card - as they encouraged me to. I cannot add gold-card discounted day tickets to it so still often need paper tickets anyway. The issues are outweighing the advantages! Any advice if I can confirm it will work Monday or should I prepare to buy another ticket?