Good evening...Long time lurker, first time poster
So this week i renewed my SWT gold card and got a nasty surprise really. When i did this a year ago, i received - i think - a 3 figure refund to account for days when the performance was really bad.
This year i got £5.20 (off a £3k ticket). What's changed? i spoke with a guy at the gold service phone line who, although polite, couldn't help and asked me to email.
As well as asking what has changed - those travelling by SWT will know that its been a difficult year performance wise, and i would contend no better than in 2014/15 - i'm also interested to understand whether it is worth my while emailing.
The guy on the phone said something around void days. i thought i understood these somewhat a year ago, but now not - it is completely counter-intuitive that the refund has reduced to such a low level given the level of delays (qv as it happens tonight at Waterloo).
Your thoughts welcome, cheers
So this week i renewed my SWT gold card and got a nasty surprise really. When i did this a year ago, i received - i think - a 3 figure refund to account for days when the performance was really bad.
This year i got £5.20 (off a £3k ticket). What's changed? i spoke with a guy at the gold service phone line who, although polite, couldn't help and asked me to email.
As well as asking what has changed - those travelling by SWT will know that its been a difficult year performance wise, and i would contend no better than in 2014/15 - i'm also interested to understand whether it is worth my while emailing.
The guy on the phone said something around void days. i thought i understood these somewhat a year ago, but now not - it is completely counter-intuitive that the refund has reduced to such a low level given the level of delays (qv as it happens tonight at Waterloo).
Your thoughts welcome, cheers