Hi..
I've posted this on a different forum but they suggested I posted it here..
Here's my original post from the end of November:
Hi,
As I've not needed to buy a ticket for nearly 20 years, my knowledge on Penalty Fares is a bit ropey so I'm hoping someone knowledgeable here can give me some advice..
Here's the circumstances..
My step-son and his partner travelled down from Ramsgate to Petersfield on Saturday 9 November, returning the next day. He holds a Network Card and the tickets were purchased online and collected from the TV, at Ramsgate.
The outward journey went without a problem, but on the way back they were challenged at the barrier at Waterloo and asked for the supporting Railcard. Unfortunately in the rush to head down on the Saturday they had forgotten to bring it with them ( they weren't asked for it on the way it out and didn't realise they didn't have it until asked at Waterloo ) They were travelling with their 5 month old daughter and being only young themselves, found it very distressing - especially when BTP were involved because they didn't have anything with them to substantiate their home address.
As is correct procedure, they were issued with a PF as they were travelling without the supporting documentation. However their tickets were taken off them and they were given nothing to allow them to continue their journey, the PF notice only covered Petersfield to Waterloo. As expected, they were not permitted through the barrier at Waterloo East so had to buy 2 brand new tickets from London to Ramsgate at a cost of £60. So in total they have paid (or have been asked to pay)
Original tickets, Ramsgate to Petersfield with Network Card: £77.50
Penalty Fare demand: £49.60
New tickets, London Terminals to Ramsgare single: £64.40
Total ( if PF paid ) £191.50 - more than double the cost of the original fare.
My questions are:
1) Should the tickets have been withdrawn from them
2) Should they have been given a paper ticket or authority to travel to their ultimate destination
3) By buying new tickets they have in effect been penalised twice, can they claim any of this back?
Thanks in advance for any info...
Since posting, IPFAS turned down the appeal and I therefore contacted SWT at the end of November. They have not responded despite my chasing twice, and I've subsequently received ever increasing demands from IPFAS.
I rang SWT this morning who have "found" my correspondence (they are about nearly 2 months behind) and they say they can't intervene in PF issues but will forward my complaint to them back to IPFAS for them to consider.
Any advice would be appreciated.
--- old post above --- --- new post below ---
Just to add to this..
My step-son was issued with a PF - his partner was not. Yet her tickets were withdrawn as well, with no receipt or PF notice being given. I don't believe this to be correct process?
I've posted this on a different forum but they suggested I posted it here..
Here's my original post from the end of November:
Hi,
As I've not needed to buy a ticket for nearly 20 years, my knowledge on Penalty Fares is a bit ropey so I'm hoping someone knowledgeable here can give me some advice..
Here's the circumstances..
My step-son and his partner travelled down from Ramsgate to Petersfield on Saturday 9 November, returning the next day. He holds a Network Card and the tickets were purchased online and collected from the TV, at Ramsgate.
The outward journey went without a problem, but on the way back they were challenged at the barrier at Waterloo and asked for the supporting Railcard. Unfortunately in the rush to head down on the Saturday they had forgotten to bring it with them ( they weren't asked for it on the way it out and didn't realise they didn't have it until asked at Waterloo ) They were travelling with their 5 month old daughter and being only young themselves, found it very distressing - especially when BTP were involved because they didn't have anything with them to substantiate their home address.
As is correct procedure, they were issued with a PF as they were travelling without the supporting documentation. However their tickets were taken off them and they were given nothing to allow them to continue their journey, the PF notice only covered Petersfield to Waterloo. As expected, they were not permitted through the barrier at Waterloo East so had to buy 2 brand new tickets from London to Ramsgate at a cost of £60. So in total they have paid (or have been asked to pay)
Original tickets, Ramsgate to Petersfield with Network Card: £77.50
Penalty Fare demand: £49.60
New tickets, London Terminals to Ramsgare single: £64.40
Total ( if PF paid ) £191.50 - more than double the cost of the original fare.
My questions are:
1) Should the tickets have been withdrawn from them
2) Should they have been given a paper ticket or authority to travel to their ultimate destination
3) By buying new tickets they have in effect been penalised twice, can they claim any of this back?
Thanks in advance for any info...
Since posting, IPFAS turned down the appeal and I therefore contacted SWT at the end of November. They have not responded despite my chasing twice, and I've subsequently received ever increasing demands from IPFAS.
I rang SWT this morning who have "found" my correspondence (they are about nearly 2 months behind) and they say they can't intervene in PF issues but will forward my complaint to them back to IPFAS for them to consider.
Any advice would be appreciated.
--- old post above --- --- new post below ---
Just to add to this..
My step-son was issued with a PF - his partner was not. Yet her tickets were withdrawn as well, with no receipt or PF notice being given. I don't believe this to be correct process?