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SWT Ticket offices "not allowed" to give passengers copy of NRCoC

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thedbdiboy

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10 Sep 2011
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Wintonian beat me to it, but here is a fuller version of the extract to illustrate the point:


I agree that it is saying that the existing (out of date) paper copies are not to be handed out. However, it then says that passengers are to be told to look on the internet; that ticket offices are to have printouts for their own reference (and even then only if they don't have internet access); and that customers unable to access the internet are to be offered a copy posted to them, not a printed copy.

It's not just a failure to be clear - the full extract is very clear that it's website or copy posted, nothing else. If a ticket office followed all those instructions, a passenger asking for a paper NRCoC would not be given one.

So it's good that ATOC have reversed this, but it's clear that it is a reversal, not just an "oops, didn't mean to write this."

Please note that this entry is being completely updated this week to remove any confusion. The entry dated from when there was a risk of stations handing out old stocks of the 2006 Conditions, but those times have now passed and in view of the problems experienced the entry has been completely revised.
 
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