stevetay3
Member
Given my recent experience with ticketing problems surely the whole system needs to be radically reviewed not even all ticket office staff seem to be familiar with all the terms & conditions in the fares system.
This was supposed to have been simplified a year or so ago but now seems more complex than ever.
Here are a few points how is the occasional traveller supposed to know.
What any permitted means or what the routeing guide is
What is the meaning of London Terminals on your Ticket a customer was recently charged a penalty for travelling to Farringdon on a terminals ticket whilst the fare to terminals is the same as the fare to Farringdon makes no sense to me, I recently purchased a ticket from Maidenhead to London had Terminals printed on it so asked if I could travel to Euston on it, told no Paddington only so why put terminals on it if only valid to Paddington
Why are some advance tickets cheaper in first class than standard whilst walk up tickets are extortionate in first compared to standard.
All tickets say subject to National Rail Conditions of Carriage which can be viewed at all staffed stations. If everyone did this the queues would be endless and no one would be able to get tickets.
Why can the terms for your journey being made not be simply printed on the back of your ticket instead of all the pointless adverts, Seems to me that they dont really want you to know what the rules are so revenue can be maximised through all the penalties
This was supposed to have been simplified a year or so ago but now seems more complex than ever.
Here are a few points how is the occasional traveller supposed to know.
What any permitted means or what the routeing guide is
What is the meaning of London Terminals on your Ticket a customer was recently charged a penalty for travelling to Farringdon on a terminals ticket whilst the fare to terminals is the same as the fare to Farringdon makes no sense to me, I recently purchased a ticket from Maidenhead to London had Terminals printed on it so asked if I could travel to Euston on it, told no Paddington only so why put terminals on it if only valid to Paddington
Why are some advance tickets cheaper in first class than standard whilst walk up tickets are extortionate in first compared to standard.
All tickets say subject to National Rail Conditions of Carriage which can be viewed at all staffed stations. If everyone did this the queues would be endless and no one would be able to get tickets.
Why can the terms for your journey being made not be simply printed on the back of your ticket instead of all the pointless adverts, Seems to me that they dont really want you to know what the rules are so revenue can be maximised through all the penalties