ENCTS passes issued to TfGM residents, and which offer free off-peak rail and Metrolink travel within Greater Manchester, will now operate the ticket gates at Piccadilly, Manchester Airport, Rochdale, Salford Central, Salford Crescent, Bolton and Wigan Wallgate. They don't work at Victoria and Oxford Road, where the gates were installed earlier and they don't have the correct software.
This is giving rise to the following situation. If I "touch in" at Rochdale station for a trip to Manchester, and then get passed through the gate at Victoria, the Metrolink card reader will not accept my pass - there is a message "ticket not valid from this stop". The card thinks I am still on the rail network.
This happened to me today. Later I entered the non-gated platforms at Piccadilly past the ticket checkers and left again "touching out" at the gate. The pass was then accepted by Metrolink!
I couldn't find any Metrolink staff to raise this with. Is this an ITSO issue? No doubt when the gates at Victoria are updated it will be resolved.
This is giving rise to the following situation. If I "touch in" at Rochdale station for a trip to Manchester, and then get passed through the gate at Victoria, the Metrolink card reader will not accept my pass - there is a message "ticket not valid from this stop". The card thinks I am still on the rail network.
This happened to me today. Later I entered the non-gated platforms at Piccadilly past the ticket checkers and left again "touching out" at the gate. The pass was then accepted by Metrolink!
I couldn't find any Metrolink staff to raise this with. Is this an ITSO issue? No doubt when the gates at Victoria are updated it will be resolved.