This has happened a few times now so thought one of our London members may have found themselves in a similar situation.
Trains from Acton Main Line are operated by TfL Rail, no other services stop here apart from a few early morning/late evening GWR trains. For example, I tap in at 0820 for the 0833 service. This shows as delayed then finally cancelled at 0853. After a few minutes the next service (0903) is then shown as cancelled too. Instead of waiting for the 0933 service (one hour delay), I exit the station but don't tap out, catch bus to North Acton and then Central line to Oxford Circus.
I was charged £3.30 for an incomplete journey, £1.50 for bus journey to North Acton and £2.80 for North Acton to Oxford Circus. As I was delayed by more than the 30 minutes on TfL Rail I would have expected a refund for the £3.30, plus the £1.50 and £2.80 I had to additionally spend to get into central London. After ringing up TfL today, I've been told that they will only refund the £3.30 for the incomplete journey, and not the £1.50 and £2.80.
However, if I had waited an extra half an hour for the 09.33, and touched out at Paddington and back in at Paddington Underground and then back out again at Oxford Circus (i.e. shows as one complete journey on their systems), I would have been refunded the full amount for the journey.
Anyone know if this is correct? Or anyone had a similar situation happen?
Trains from Acton Main Line are operated by TfL Rail, no other services stop here apart from a few early morning/late evening GWR trains. For example, I tap in at 0820 for the 0833 service. This shows as delayed then finally cancelled at 0853. After a few minutes the next service (0903) is then shown as cancelled too. Instead of waiting for the 0933 service (one hour delay), I exit the station but don't tap out, catch bus to North Acton and then Central line to Oxford Circus.
I was charged £3.30 for an incomplete journey, £1.50 for bus journey to North Acton and £2.80 for North Acton to Oxford Circus. As I was delayed by more than the 30 minutes on TfL Rail I would have expected a refund for the £3.30, plus the £1.50 and £2.80 I had to additionally spend to get into central London. After ringing up TfL today, I've been told that they will only refund the £3.30 for the incomplete journey, and not the £1.50 and £2.80.
However, if I had waited an extra half an hour for the 09.33, and touched out at Paddington and back in at Paddington Underground and then back out again at Oxford Circus (i.e. shows as one complete journey on their systems), I would have been refunded the full amount for the journey.
Anyone know if this is correct? Or anyone had a similar situation happen?