Hi,
Living on the Jubilee line, I get a fair few TfL/LUL Customer Charter refund vouchers. In the past I have torn along the perforated tear line that seperates the voucher from the apology letter and taken the voucher to a ticket office without any problems.
Recently, I was with a friend who was trying to topup his PAYG Oyster balance with one of these, and was told by the staff member that they should be presented with the letter, perforation intact, and he processed it with reluctance but insisted that in future the vouchers were brought with the letter intact.
Does anyone know the official policy on this? I don't have one in front of me but as far as I recall, the letters and vouchers I have received make no mention of having to present the letter.
On a side note, are RTVs and TfL refund vouchers transferrable?
Living on the Jubilee line, I get a fair few TfL/LUL Customer Charter refund vouchers. In the past I have torn along the perforated tear line that seperates the voucher from the apology letter and taken the voucher to a ticket office without any problems.
Recently, I was with a friend who was trying to topup his PAYG Oyster balance with one of these, and was told by the staff member that they should be presented with the letter, perforation intact, and he processed it with reluctance but insisted that in future the vouchers were brought with the letter intact.
Does anyone know the official policy on this? I don't have one in front of me but as far as I recall, the letters and vouchers I have received make no mention of having to present the letter.
On a side note, are RTVs and TfL refund vouchers transferrable?