I do not trust TFL or the Oyster system. Therefore, every time I visit London -- at least once a month -- I go to a ticket machine and look at my journey history and check that there are no incomplete journeys.
Imagine my surprise then, when last Saturday, I saw I had an incomplete journey, but not a recent one, one from 19 August last year!
(Incidentally, I noticed that the presentation of details on the screen had changed, so a software upgrade may be implicated in why this incomplete journey was not appearing before but is appearing now.)
The incomplete journey was from Euston to Charing Cross. It seems the touch-in at Euston failed. I remember this incident. There was a faulty (open) barrier that was being manned. The staff member took my Oyster card and swiped it on adjacent barrier then told me to go through the open barrier that I was at.
I asked TFL:
- why this incomplete journey did not show on my journey history on any of several checks made at machines since last August;
- for a refund of the £2.50 over-charge.
They have answered saying they won't investigate any journeys over 28 days old. End of.
So, they can delay telling you about an incomplete journey for six months, and then tell you you're too late to do anything about it. This does not seem to be a legally tenable position to me. I don't care about the £2.50, but I do care about seeing large corporations ripping off people and getting away with it. Any advice on what to do?
Imagine my surprise then, when last Saturday, I saw I had an incomplete journey, but not a recent one, one from 19 August last year!
(Incidentally, I noticed that the presentation of details on the screen had changed, so a software upgrade may be implicated in why this incomplete journey was not appearing before but is appearing now.)
The incomplete journey was from Euston to Charing Cross. It seems the touch-in at Euston failed. I remember this incident. There was a faulty (open) barrier that was being manned. The staff member took my Oyster card and swiped it on adjacent barrier then told me to go through the open barrier that I was at.
I asked TFL:
- why this incomplete journey did not show on my journey history on any of several checks made at machines since last August;
- for a refund of the £2.50 over-charge.
They have answered saying they won't investigate any journeys over 28 days old. End of.
So, they can delay telling you about an incomplete journey for six months, and then tell you you're too late to do anything about it. This does not seem to be a legally tenable position to me. I don't care about the £2.50, but I do care about seeing large corporations ripping off people and getting away with it. Any advice on what to do?