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The good, the bad, and the (not quite) ugly... Trenitalia etc in Liguria

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urbophile

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Having been in Genoa (Genova) for the last few weeks I thought it might of interest to share a few thoughts about Trenitalia's performance in the region (and beyond).

Arriving by plane at Milano Malpensa, the station is fairly well signposted (but not infallibly). Trains approximately every 30minutes to Milano Centrale (with others to Cadorna). Described as the Malpensa Express, it isn't really... it stops at a number of suburban stations before arriving at Centrale nearly an hour later. Over €13 one way, its prices are reminiscent of Gatwick or Heathrow. But, a modern, comfortable, air-conditioned train with plenty of room for luggage. It's run by Trenord which I have a feeling used to be more independent of Trenitalia than it now is. Does anybody know the history of this?

Milano Centrale is (as Tim Parks describes in Italian Ways) a gigantic shopping mall. But on the mezzanine level overlooking the platforms are a number of restaurants including Obica, an Italian chain which is similar but more authentic than Gino D'Acampo in the UK. Worth a detour. If trainspotting is your thing, it's a good place for it; otherwise, handy for keeping an eye on the train indicator boards and getting ready to head to the platform for the 21.10 Intercity for Genova.

Which was punctual (more or less: maybe it is reassuring that Mussolini's influence over the railways has not been yet revived by Salvini and his gang). Coaching stock downgraded from Frecciabianca to InterCity. Comfortable and spacious with 2 + 1 seating if I recall correctly. Averagely swift but not WCML speeds – more Transpennine. Arrived at Genova Piazza Principe (the first of the main two city centre stations) which after a long period of refurbishment is at last a pleasant and reasonably accessible station with lifts from the platforms to the subway and either lifts or escalators back up to surface level (the platforms are at a lower level than the main station concourse).

Genova is a fascinating city with a unique geography. The historic centre is rammed in between the coast (the working port, unlike Liverpool, is still near the heart of the city) and the mountains. So that most of the suburbs either straggle along the coast for at least 15km each way, or climb vertiginously up into the hills. This means that public transport (besides buses) comprises a fascinating assortment of lifts which take you from more or less sea level to the belvedere overlooking the city. There is one in particular (unique in Europe) which starts off as a tram running more or less horizontally, then transforms itself into a lift. Worth the journey, never mind the detour. There are several funicolari and one rack railway heading up to the desirable suburbs overlooking the city. There is also a wonderful narrow-gauge line (Ferrovia Genova-Casella) which heads into the mountains and serves a dual purpose as tourist attraction and commuter railway.

There is one Metro line which starts at Brin a few km inland and winds down underneath the city centre to terminate at Brignole, the other main station. But the main commuter rail link is provided by Trenitalia on the main coast line from Voltri in the west to Nervi in the east: about 30 km. They provide an almost Merseyrail level of service: about four trains an hour though not entirely regularly spaced. You can travel from one end of the city to the other for €1.50, using a regular bus ticket (or, strictly, one that is Integrato with FS). It is quite an achievement to maintain this service in among the many long distance trains (and more freight trains than we'd see in the UK) which use the same constricted route. So understandably punctuality is not always achieved!

To maintain the frequency within the city limits, some of the trains are shuttles between Genova Voltri and Genova Nervi. But others are normal Regionali which travel along the coast towards La Spezia in the east or Savona in the west, or further. Italy still doesn't seem to have adopted EMUs and prefers loco-hauled trains (though I suppose in fixed push-pull formation most of the time). Most of them are modern double-decker coaches with state of the art electronic information systems (bilingual also), though there is older stock in use. Trains are long (10-12 coaches I'd guess, though I've not counted) and although they are busy they are rarely overcrowded.

It's when we get to the long-distance service that the comparison with the UK suffers. Genova is one of the half-dozen biggest cities in Italy, and yet there is at most an hourly express to Milano (and rarely very fast). Trains to Rome are even less frequent and take an age: 4 1/2 hours and more by Frecciabianca and nearly six on Intercity. Advance fares (as in the UK) can be cheap, and standard fares are not as exorbitant as ours. Punctuality can be appalling: I travelled last week from Genova to Pisa on a Frecciabianca running nearly an hour late. To be fair, the coaches are spacious, air-conditioned and most seats (unlike with Pendolini) appear to line up with windows. But announcements are sporadic and not all station stops were broadcast on the pa system. Most frustrating of all was waiting at Genova Brignole on the appropriate platform: suddenly the indicator switched to advertising a local train, with no indication (this was past the advertised time) of what was happening to the delayed Frecciabianca. With no member of platform staff in evidence, I had to go down into the subway and back to the main entrance before I could find a member of Trenitalia staff, who was almost as clueless as I was as to the whereabouts of the Freccia. Fortunately the local train came and went and the indicator reverted to its previous announcement.

On returning, the computer system at Pisa Central crashed about half an hour before the train was due. There was no visual information and broadcasts over the pa system were taken over by human beings speaking Italian only. A delayed Freccia for Rome came in on one side of the island platform, but it had no indications on its side about its destination, and not being entirely sure which direction was which I was slightly worried that it might have been the Genova train. It wasn't, and the latter arrived slightly but not seriously late compared to the outward journey. By booking advance I had secured a first class seat for only €12.90 so the rest of the journey was fine.
 
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Catracho

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It's run by Trenord which I have a feeling used to be more independent of Trenitalia than it now is. Does anybody know the history of this?
Pretty sure that the company you remember was LeNord, the Ferrovie Nord Milano subsidiary that operated their passenger trains between 2004 and 2011. Trenord is the successor company, a FNM/Trenitalia joint venture, created from the merger of LeNord and Trenitalia's Lombardy division. Which explains why Trenitalia has a say in it.
 

AlbertBeale

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Having been in Genoa (Genova) for the last few weeks I thought it might of interest to share a few thoughts about Trenitalia's performance in the region (and beyond).

I've stayed in Liguria a few times in recent years, at different places along the coast, arriving and leaving either via France and Ventimiglia, or via Milan or Turin for international links to/from the UK. In the process, I've been backwards and forwards along the whole of the Liguria coast line quite a bit. The main plus side to that coastal strip is the fairly good frequency in most places - with a mixture of locals, regionals, intercities, and the odd international. It would probably be better still if it weren't for the remaining bits of single-tracking in a couple of places west of Genoa. There are a few local trains around of the classic very ancient Italian variety (but I find them rather lovely in their own way); but, as said, a lot of the local trains are swish modern (often double-deck) ones.

The other plus side is that - being Italy - you can hop up and down the line at will with really cheap walk-up tickets (though the cheapest ones are not valid on long-distance trains - which actually stop at quite a few of the local stations).

There's also the odd place in the famously touristic Cinque Terre section in the eastern part of Liguria (ie east of Genoa) which has a railway station but no road access! Though you can get to it by boat. (In fact, there are settlements in the area which are only reachable or leavable by boat ... or by having a decent map and a good sense of direction, and walking several miles over the hills to reach the nearest road.) On the section of line west of Genoa you can spot the Nice-Moscow through train (weekly in each direction) - it was from spotting the Russian name for Nice on the side of that train that I discovered something of the geopolitical history of that part of the Mediterranean. And the Milan-Sicily through sleeper takes the coastal route south - rather than via Bologna etc - so you can enjoy the scenery on the section east from Genoa before turning in for the night.

As for longer distance services - yes, the links up through the valleys in the range of hills and mountains which defines Liguria, to Milan and Turin, aren't that fast. But then again, I go to Italy for the different lifestyle! Personally, I've not had too much trouble with the punctuality of trains there, but maybe I've been lucky.

The one awful thing about wanting to spend a day or so in Genoa was finding there were no bus maps to aid getting around - and the tourist office there (unlike many other tourist offices in Italy) was off-hand to the point of being almost resentful that anyone wanted to know anything. [But of course TfL has now scrapped bus maps too - seriously alienating and inconveniencing most of my friends from out of town - so I can't get on my high horse.] I agree that the lifts, funiculars, etc, heading into the hills behind Genoa are great fun.

Although some of the announcements/signs in trains and stations are not exclusively in Italian, English is far from universally spoken in Liguria - but I find that even a little Italian is sufficient to check directions, platforms, etc, when necessary. Incidentally, in some of the places along that strip of the Mediterranean, there is still a lot of Ligurian spoken by people for whom that's the mother tongue rather than Italian - so there are lots of people who grow up bilingual.
 

axlecounter

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Pretty sure that the company you remember was LeNord, the Ferrovie Nord Milano subsidiary that operated their passenger trains between 2004 and 2011. Trenord is the successor company, a FNM/Trenitalia joint venture, created from the merger of LeNord and Trenitalia's Lombardy division. Which explains why Trenitalia has a say in it.

Actually the merging didn’t quite go as intended. If you travel on former LeNord territory you’ll get that independent feeling again, while on former Trenitalia lines it’ll almost feel like nothing changed. *

Some things did actually change, but the company is still quite well divided into its two original parties.

* Also because you are then travelling on two different infrastructures, one that of RFI, part of the FS group, the other that of FerrovieNord, part of FNM group, otherwise said, Lombardia’s own railway infrastructure.
 

LNW-GW Joint

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I did once travel inland from Nice across the Italian border to Cuneo, a very interesting ride across the Alpes Maritimes, on an ancient SNCF DMU.
Although the line from Nice is still there, services now seem to be oriented more to the branch from Ventimiglia which is in Italy as far as Breil.
The Ligurian coastal line west from Genoa is very scenic, right next to the sea and the sunbathers on the beach in places.
Some of the line has been moved inland so they can redevelop the coastal fringe, to the detriment of the railway views (eg at San Remo).
France has done the same (eg at Monaco), and one day there might be no coastal views at all.

I've only done one trip from Milan to Nice via Genoa, but it did strike me as odd that such a large city and region had seemingly no high speed activity planned at all.
A €9 IC fare from Milan to Ventimiglia was pretty good though.
 

urbophile

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PS to conclude my Italian journeys. I had a nasty shock in an email from Loco2 about my return journey home (about which I will write in the Things UK railways get right thread). But as a result I had to change my journey from Genova to Torino (booked for Monday morning) to one from Genova to Milano on Sunday evening. The former was an advance Intercity booking (like a British advance, at a considerably reduced price) so I thought I would be told no refund would be possible. Studying the small print made it clear that exchanges were possible but otherwise a refund wasn't. As the very helpful lady at Genova Brignole explained. And though I had to pay another €9.50 to get to Milan on a Regionale (all the Frecce and Intercity trains were fully booked by then) I was satisfied. But she did warn me that trains would be busy. And how!

At Genova Piazza Principe I was on the platform a good 20minutes before the Milano train was due. It was coming (I think) from Ventimiglia and, as many trains do, reversing at Principe and going on to Milano. A smattering of people got off and a multitude rushed for each of the doors along the seven or eight coach train. I was by no means the last to board (though I made the mistake of sitting in the waiting room rather than standing with my bags on the platform edge) and found a place to half-stand, half crouch, with one leg in the stairwell of the vestibule and my luggage perched perilously behind. There must have been twenty people standing in that vestibule alone, let alone in the aisles of every coach on the train. It was hot, and I thought a rush hour train in Mumbai must be like that. , but fortunately the air conditioning was working well. The train left about twenty minutes late and was about half an hour behind schedule when we arrived at Milano Centrale.

So full marks for the efficient ticket office staff and a flexible exchange policy. Full marks to Trenitalia for coping with the vast crowds which I gather are common on summer weekends (especially Sunday when people are returning from holiday). Less pleasant was the delay and the overcrowding: the latter must have contributed to the former, and it's difficult to see what Trenitalia could do about it. Capacity on the line (and certainly of spare rolling stock and staff availability) must be more or less maxed out. I don't know how they would cope with two-car Pacers.

However, there was no visual display or aural announcements whatsoever on board. No apology for the lateness or overcrowding, no announcement of stations. Indeed you had to know the route and memorise the stops; some stations have no name board on the platform, or only a solitary one on the station building in the middle of the platform, which is no use if you are in the back of the train, or missed it when passing. Trenitalia (indeed like some British TOCs) seem to have a very hit and miss approach to this sort of thing. When they get it right (especially on the more modern stock with state of the art computer systems) it is superb.
 
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Iskra

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I've got to totally disagree with Tim Parks' description of Milano Centrale as a shopping mall! It's more like a cathedral with some platforms attached. It is a stunning and impressive station.
 

AlbertBeale

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I've got to totally disagree with Tim Parks' description of Milano Centrale as a shopping mall! It's more like a cathedral with some platforms attached. It is a stunning and impressive station.

The description of Milano C as being like a cathedral certainly was the case decades ago. Maybe if you didn't know it a long way back, it seems pretty grand now. But it really isn't half as glorious as it used to be, and it seems so crowded and hard to find your way around now - compared to olden days - because it's full of shops in every corner. It really feels cluttered these days, in comparison. And given how crowded the main concourse can get at times (I experienced a serious scrum when changing trains there a year or two back - probably more crowded than Waterloo in the rush hour [at least in the latter case everyone is going in much the same direction!]), it would make for a much more comfortable experience - as well as a more aesthetic one - if much of the commercialisation (including overwhelming screen advertising in your face all over the place) was got rid of. (Including the branded different check-ins/waiting areas for different train companies and so on.)

I do of course realise that this is a trend over here too, with stations being overwhelmed with "development" to the (both aesthetic and functional) detriment of actual travellers.
 
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