In Great Britain, you can no longer telephone your local station. You have to use National Rail Enquiries. Your call will automatically be redirected to one of the Indian call centres, where it will be answered by someone living on the opposite side of the world who has never heard of the country you are living in, and attempting to travel across. In an accent you can barely understand they will give you details of a five-hour journey with four changes which includes a three-hour wait at Clapham Junction. Fares quoted may vary from those quoted last time you called, even if it was only five minutes ago. In the rare event that you speak to the same person twice, National Rail Enquiries reserves the right to give you completely different information.