Went from Capenhurst to Birkenhead Hamilton Square for the beer festival. Friend of mine accident bought a ticket to Chester from the TVM (as he thought we were going to the beer festival there!) He then bought a ticket to Hamilton Square but spoke to the woman in the 'response' car at Capenhurst who said he could get a full refund. I was a bit dubious about this but true to their word they refunded the money on the Chester ticket. OK it's only a couple of quid but shows that some TOCs don't give the 'tough luck' message to passengers who make mistakes.