A few months ago a work colleague and 5 of his mates travelled from Brighouse to Leeds for the football, as Brighouse is an unmanned station they expected to purchase tickets on board, the conductor never came round as the train was packed, they got off the train at Leeds and expected to purchase their tickets either at the barriers or at the ticket office, when they got to the barriers a member of staff said they had to return to the platform where the conductor would be there selling tickets, a few words were exchanged as this meant going back to the far side of the station, not wanting to escalate the situation they went back to the platform and, sure enough, the guard was selling tickets. They had to queue around 20mins to get their tickets. There was no announcement on the train informing PAX they would have to purchase tickets on the platform in order to get through the barriers, if there had been they would have waited on the platform. I have never heard of this practice before, is it commonplace? As has been posted many times, it's not acceptable PAX should be delayed because the TOCs don't employ enough staff.