tbtc
Veteran Member
Seriously? You don't see how someone who's had their ticket checked en route, has put it away, is juggling heavy suitcases and and a couple of kids, being faced with a queue to exit the platform, and having to stop and fish everything out again sees it as a big inconvenience?
Revenue protection should always be balanced against customer service. And, like it or not, multiple ticket checks, and particularly barriers on long-distance services where you're likely to have luggage, are an inconvenience.
How come it works at other stations then? And even at Waverley with FSR passengers from Inverness/ Aberdeen etc and their luggage?
Anyone on a journey should expect their tickets to be checked, rather than tucking them away at the bottom of the suitcase.